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PHONE NUMBER AVAILABLE HOLLYWOOD, FL EMAIL AVAILABLEObjective Enthusiastic and adaptable individual with vocational degrees and certificates in technology seeking an entry-level position in the tech industry to apply practical skills and passion for technology.Skills & abilities - Proficient in hardware and software troubleshooting- Familiarity with computed networking concepts- Knowledge of programming languages such as Python, Java, or C++- Strong problem-solving abilities and attention to detail- Excellent communication and teamwork skills- Proficient in HTML CSSExperience SOUNDWAV INC.Customer success manager June 2022-February 2023- Managed relationships with key clients to ensure maximum satisfaction, leading toan increase in customer retention and product adoption.- Assisted in developing and implementing customer success strategies to increasecustomer engagement and loyalty.- Identified customer needs, providing solutions and guidance, which resulted inimproved customer experience and business growth.- Collaborated with the sales and product teams to provide feedback from customers, influencing product enhancements and sales strategies. Education SHERIDAN TECHNICAL COLLEGEHollywood, FL Vocational Degree in ITEarned a 3.8 GPA and completed relevant coursework computer science, business, and communications.Communication Excellent communication skills enable me to collaborate with clients, stakeholders, and cross-functional teams to deliver high-quality results. References Aubin Cooper Jr.Web Developer Manager Soundwav, Inc 647-529-5875 |