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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Central City Parkway, Unit 12Westland, MI USA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEEnergetic Retention Specialist professional, eager to deliver positive, memorable experience to every customer Equipped for fast paced work and a daily changing environment Services customers effectively with attention to detail Daily analyze agents interaction to increase sales, ensure compliance and improve customer experience.WORK EXPERIENCEYFL, Farmington, MI USACustomer Retention Specialist03/2018 - currentBuilt relationships, developed trust and identified solutions to help customers meet financial obligations Offered alternative solutions to retain customer's business and company revenue Ability to listen proactively and leverage probing questions to dig deeper for a resolution All interactions were handled with ultimate professionalism to protect brand reputationComcast, Jackson, MS USANirvana Specialist05/2008 - 04/2018Deescalated calls before they reached management Prepared and processed forms to change customer service levels Used proven techniques to increase sales and promote high value products maintained good call control Investigated products concerns and communicated with various departments to understand customers issues Determined charges and consent for services requested, issued refunds, collected deposits or payments and arranged for billing Updated customer information.EDUCATIONUniversity of Phoenix Southfield, MI USABS in business management, GPA: 4.01999 - 2002Business communication, basics of accounting, and management theory.SKILLS*Miscrosoft Office (Word, Excel, Power Point)*Text savvy* Screensharing* Zoom |
