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| | Click here or scroll down to respond to this candidateExperienceClaims AdjusterUSAA Phoenix, AZStreet Address /2023 - 12/2023Evaluated and processed automotive insurance claims, conducting thorough investigations to determine liability and coverage. Collaborated with repair shops and appraisers to assess damages and estimate repair costs. Negotiated settlements with claimants, ensuring fair and timely resolutions. Communicated effectively with policyholders, providing clear explanations of the claims process and addressing inquiries. Maintained accurate records and documentation of claims activities. Verifications SpecialistCARVANA Tempe, AZ11/2021 - 05/2023Answer calls in high volume call center, assisting customers with providing needed documents to approve car purchase/loan applications.Calling banks/insurance companies to confirm down payments, proof of insurance, 10 day payoff information, etc. Explaining how Carvana works and applying a customer- focused based approach to all duties.SkillsCustomer service, Communication skills, Analysis skills, Negotiation, Time management, Computer skills EducationGeneral StudiesPomona High School Pomona, CA08/2001CertificatesAZ Level 1 Fingerprint Clearance, Insurance Adjuster All Lines Robert WalkerEMAIL AVAILABLEPHONE NUMBER AVAILABLEPhoenix, Arizona |