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Customer Service Shift Supervisor Resume...
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Title Customer Service Shift Supervisor
Target Location US-IA-Waterloo
Email Available with paid plan
Phone Available with paid plan
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MJCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Cedar Falls, IA Street Address
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working eectively unsupervised and quickly mastering new skills. With years of supervisor experience I would make a great addition to any team. Key HolderShift LeadShift SupervisorTeam MemberFood ServiceCrew MemberCash HandlingCustomer ServiceTeamwork and CollaborationWarehouse SafetyPaperwork CompletionAttention to DetailGood HousekeepingHeavy LiftingPositive AttitudeClean Background CheckLoad VericationPOS SystemsWarehouse OperationsProblem SolvingDecision MakingVisual InspectionQuality Assessment and AssuranceContainer Tagging and MarkingPhysical Strength and StaminaMaterial HandlingRyder Logistics Waterloo, IAMaterial Handler01/2022 - CurrentOrganized warehouse inventory according to warehouse plan. Protected company inventory by maintaining and organizing storage areas. Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.Observed inventory allocation to maintain material needs and production deadlines.Palletized boxes to increase movement and shipment eciency. Disposed of debris and hazardous materials properly to avoid contamination.Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.Kept up to date on safety procedures and correct lifting techniques to prevent injuries.Packed boxes and stock using organizational guidelines. Counted number of boxes or units in loading docks to conrm proper completion of work orders.Cleaned empty storage areas to achieve proper sanitation regulations and make area t for future use.SummarySkillsExperienceTagged and wrote identifying information on containers, boxes and cargo. Coordinated cargo unloading with other workers to achieve ecient and safe transportation.Checked cargo before transportation and determined if items adhered to proper regulation standards.Packed merchandise into boxes and containers in preparation for safe shipment.Starbucks Cedar Falls, Waterloo, IAShift Supervisor08/2016 - 12/2021Resolved customer complaints and reported issues to senior management. Taught sta upselling techniques to meet revenue targets. Reinforced rules to promote superior employee performance. Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.Supervised and led employees to maintain productivity and customer service levels.Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.Checked orders for quality and completeness.Mentored and coached sta by giving employees suggestions and feedback to improve job performance.Positioned skilled sta in key areas throughout shift to optimize department productivity.Managed daily workow and scheduled sta for adequate coverage. Educated customers about oerings, promotions and pricing to boost sales. Upheld company standards and compliance requirements for operations. Delegated tasks to employees and monitored activities and task completion.Sta managementDelegate team varying from 3-7 staMultitaskingFast decision makingCompleted opening and closing duties to facilitate business operations. Assisted upper management with daily operations to meet standards of service and quality.Collaborated with team members to improve performance and implement training updates.Coordinated shift workers for inventory receiving, auditing and restocking. West High School Waterloo, IA06/2016Education and Training

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