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Title Customer Service Quality Assurance
Target Location US-CO-Denver
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Candidate's Name
QA/QC TechOmaha, NE Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional with 15+ years of experience in IT/ Development/ Customer service and 7+ years in leadership seeking to further my career. Desire toproduce quality on time results, learn new practices, and become an asset.Ability Summary Read prints specifications, follow designs, and work directly with upper-management. Experience working with datacenter, switchgear, fiber, copper, and wireless. Extensive customer service in busy work environments while under deadlines. Strong ability to adapt in any work environment and maintain professional objectives. Proficient in; Mac OSX, iOS/Android, Microsoft, Excel, Windows 7-12, BIM, Autodesk, understanding of software architecture with the willingness to learn and adopt existing standards. ISO 9001 trained. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceQA/QC TechPCX/E2/Facebook - Omaha, NEJanuary 2018 to June 2020Clayton, NC Overviewing infrastructure assembly of power equipment quality (switchboards, PDUs, and basic hardware). Testing data rooms, and fiber optic specifications of client (DCC standards). Reporting to mechanical and electrical engineering for production inconsistencies and concerns, based on prints and specs from clients. Follow-up of site/customer requests for modifications or errors in assembly, while providing full documentation reports. Identify and thoroughly track issues in a comprehensive database for quality assurance of metrics from manufacturing plans, field-test, and change-orders. Inspect installation to determine and report cost reduction analysis. Senior AdvisorApple Inc - Cupertino, CAJuly 2012 to June 2017 Maintained privacy of Account Security in professional appearance for the company's confidential integrity. Specialized in Mac and Windows based operating systems/equipment (and iOS/Android) diagnostic and collection of new software releases. Cellular network diagnostics and operations of GSM /CDMA systems globally. Maintained priority field-accounts for hardware equipment installment/setup to software support diagnostics. Travel for face-of-company representation in business service accounts including assessments and compensation to clients.Clinical Design SpecialistCelerion - Lincoln, NEDecember 2008 to July 2012 Designed phase I-III of pharmaceutical clinical trials in a global multi-site facility. Consulted with the Project Managers and Directors, planned resource allocation and assigned projects/ tasks accordingly. Assisted Study Managers, Directors, and Clinical Data Management in the planning, directing, and managing of the clinical database design and maintenance process of studies. Reviewed client protocols and associated reference materials and develops the database design project timeline for approval. Maintained database design timelines. Promoted good project management practices of clinical study specific demands, while following all SOP's. Followed-up on regulatory requirements in data-entry, industry trends, milestones, and best working practices in data management.Clinical Study AnalystCelerion - Lincoln, NEJanuary 2011 to July 2011 Conducted open ended internal analysis of managerial and global study events and operational detail of current and past clinical trials. Provided statistical programming support to the project team for analysis and reports of clinical data in early clinical research studies. Developed, maintained, and processed SAS programs for standard studies that create; edits to clinical checks, data sets, statistical analyses, tables, figures, and electronic data transfers. Assisted Senior Data Analysts and Biostatisticians with highly complex projects and perform peer Quality Control functions for output using data from studies with similar characteristics. Ensured strict compliance with study protocol and department procedures. EducationBachelor's in Human BiologyChadron State College - Chadron, NE2003 to 2008Intermediate School Education in Graphic designDana College - Blair, NE2000 to 2002Skills Quality Control (7 years) QA (7 years) Quality Assurance (7 years) iOS Development, OSX operating systems, Microsoft office, etc (10+ years) Android iOS (10+ years) Java Clinical Trials (4 years) Clinical Research User Interface (UI) (10+ years) Mechanical knowledge (10+ years) Power tools (10+ years) Carpentry (6 years) Customer service (10+ years) Cabling (7 years) Fixture installation (7 years) Fiber splicing (3 years) 10 key typing (10+ years) Diagnostic evaluation (10+ years) Operating systems (10+ years) Heavy lifting Analysis skills (10+ years) Customer service Research Training & development Project management Telecommunication Quality control (10+ years) Database design Front desk Computer networking (10+ years) Quality assurance (10+ years) Data analysis skills (10+ years) Help desk (10+ years) Typing Android (10+ years) ISO 9001 Mac OS Windows (10+ years) VoIP Network installation (10+ years) iOS development (10+ years) Assembly (10+ years) Supervising experience (8 years) Clinical trials NEC Clinical research (3 years) Laboratory experience (8 years) Software architecture Continuous improvement Security (4 years) Carpentry (10+ years) Construction (5 years) Sales Microsoft Office Maintenance (10+ years) Equipment repair (5 years) Computer skills Schematics Basic math Rhinoceros 3D Account management Microsoft Excel (8 years) Data entry (10+ years) QA/QC (7 years) Microsoft Word (10+ years) Math (10+ years) Medical records Smartsheet Horticulture (3 years) Technical support (10+ years) Precision measuring instruments Test automation Automotive repair (3 years) Forklift (4 years) Analytics (8 years) Organizational skills Communication skills Manufacturing Leadership (7 years) Cash register Cash handling (8 years) BIM (2 years) Management (8 years) Electrical experience (10+ years) Plumbing Mechanical knowledge Appliance repair (10+ years) Industrial maintenance (5 years) Materials handling Outdoor work (8 years) Landscaping Excavator Commercial cleaning IT (10+ years)Certifications and LicensesISO 9001PresentDriver's LicenseCompTIA Security+AssessmentsAttention to detail  ProficientMarch 2024Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientSpreadsheets with Microsoft Excel  ProficientMarch 2024Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientMechanical knowledge  ProficientJune 2022Understanding and applying mechanical concepts and processes Full results: ProficientDelivery driver  ProficientJune 2022Interpreting instructions or signs and solving problems Full results: ProficientSales skills  ProficientJanuary 2024Influencing and negotiating with customersFull results: ProficientTechnical support: Customer situations  Proficient March 2024Responding to technical support situations with sensitivity Full results: ProficientWork style: Reliability  ProficientMarch 2024Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientWork style: Reliability  CompletedMarch 2024Tendency to be reliable, dependable, and accountable at work Full results: CompletedWork motivation  ProficientDecember 2023Level of motivation and discipline applied toward work Full results: ProficientTechnical support  ProficientMarch 2024Performing software, hardware, and network operations Full results: ProficientBasic maintenance and repair  ProficientJanuary 2024Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilitiesFull results: ProficientBasic computer skills  ProficientJanuary 2024Performing basic computer operations and troubleshooting common problems Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSince the pandemic I started field work installing, removing old networks and upgrading to new hardware and software. I worked mainly low voltage, with a bit of customizing of fixtures and light construction of private residents and larger projects such as remodels of Menards, CVS, Walgreens, and Walmart with contractors.

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