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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Backed by 9 years combined healthcare industry and administrative experience. Follows policies, procedures, and guidelines to ensure consistent quality.Regarded as a natural people person with strong interpersonal communication skillsPromote teamwork through demonstrated behaviors, leadership, and effective communicationPay close attention to detail to ensure accuracy and maintain compliant documentationMicrosoft Office Applications (Word, Excel, PowerPoint, and Outlook)EPIC Cloud Based EMR.Typing Speed: 55 WPMKEY QUALIFICATIONSMedical Administrative Assistant Medical Terminology Medical Transcription Patient ProcessingPatient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal ProcessMedical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPOBasic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & PhysiologyEDUCATIONUltimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2021Ultimate Medical Academy Diploma Medical Administrative Assistant, 2020Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals CertificatePROFESSIONAL EXPERIENCELewisGale Medical Center / HCA Healthcare Salem, VA 06/2021 PresentMedical Office Specialist/ Administrative AssistantAnswer inbound and make outbound calls and greet and communicate with patients and providers.Lead operator in front office responsible for patient check-in and check-out procedures.Update patient demographics, verify insurance, collect co-payments, and process claims.Manage pre-authorizations and referrals for new patients.Ashley Home Store Roanoke, VA 04/2020 03/2021Finance Associate / Customer Service RepresentativeProcessed furniture orders, collected payments, and handled extended warrantiesFiled paperwork and ensured accurate dataAnswered inbound phones, made outbound calls, and provided outstanding customer serviceCompleted data entry, handled confidential informationMade sales and overviewed billing statements for any outstanding balancesCarilion Clinic Roanoke, VA 10/2018 03/2020Clinical Associate / Nurse AideMonitored oxygen levels and performed EKGsOrdered medical supplies, took vital signs, and documented services providedAbided by HIPAA regulations to ensure confidentiality of private informationTook vital signs and assisted with activities of daily livingProvided wound care and monitored medications and insulins shotsChecked blood sugar levels and provided companionship and personal careDocumenting services provided on computer using EPIC Cloud-Based EMRPrivate Duty Care Roanoke, VA 02/2013 07/2017Home Health AideProvided personal care tasks hygiene, feeding, and ambulationReported changes in client condition, handled light cleaning duties, and documented services provided (patient condition and activities) on paperPrepared and served meals, accompanied client to appointments, and helped with wheelchair transportScheduled appointments and assisted patients with appointments and activitiesDr. Newman & Blackstock Roanoke, VA 11/2011 11/2013Insurance and Claims RepresentativeAnswered inbound phone calls, set up new patient accounts, and filed insurance claimsVerified Medicare and Medicaid insurance coverageCompleted billing duties and acted with discretion when handling confidential informationMade outbound calls and entered data on a computer system using EPIC Cloud-Based EMRHSN Roanoke, VA 03/2009 11/2011Remote Customer Service Representative / Team LeadCommunicated with customers via inbound phone callsProcessed sales orders, opened new accounts, and performed troubleshootingMonitored sales calls and provided coaching as neededTrained new team members, handled billing calls, performed data entry, and handled personal informationPrior Work ExperienceAir Cable America Human Resource Assistant 2007 2009Cigna Healthcare Remote Medical Office Reviewer / Auditor 2006 2007Child Support Enforcement Front Office Administrator 2004 2004 |
