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Title Customer Service Office Manager
Target Location US-GA-Silver Creek
Email Available with paid plan
Phone Available with paid plan
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Silver Creek, GAEMAIL AVAILABLEPHONE NUMBER AVAILABLEI have 12 years of experience in the warehouse/factory setting, which includes the following positions as a Senior Laminate Coordinator Administrator, a Shipping and Receiving Administrator, as a Shipping and Receiving Materials Handler and as a Office Manager. Most recently, I have been working as the senior Laminate Coordinator Administrator at VT industries from April 2021 to current. My skills and experiences include: Database Administration, Drafting, Interior Design, Inventory Management, Layout Design, Materials Management, Sap computer program efficient, AS 400 computer program efficient, IFS computer program efficient, Shipping and Receiving duties, all office/ clerical duties, inventory adjustments and control, all customer service related job duties. I hold a High School Diploma degree in general studies from foot hills charter. Im also a certified customer service specialist through CGTC, with certifications in business managment and business technology. Authorized to work in the US for any employerWork ExperienceLaminate coordinator AdministratorVT Industries Inc. - Rome, GAApril 2021 to PresentI am the senior Laminate Coordinator. I work in an office setting within the warehouse and I am responsible for receiving materials in, updating inventory, creating documents and work assignments for production, working with all companies across the country to provide costumer service and ensure quality of the products delivered. In this position I use AS400 and IFS programs as well as Microsoft suite. Shipping and Receiving AdministratorVoestalpine Automotive - Cartersville, GAFebruary 2018 to February 2019Managed distribution and transportation network. Prepared orders for shipment following purchase orders. Followed regulations to ship orders by truck freight. Generated appropriate shipping documents, including packing lists, commercial invoices, bills of lading. Staged packages in order of delivery. Provided comprehensive and accurate flow of merchandise. Maintained inventory of shipping materials and supplies. Coordinated freight pickup. Received raw materials, parts, supplies, equipment. Inspected alldeliveries for completeness, quality and accuracy Labeled items as required. Used software such as SAP. Shipping and Receiving / LogisticsUnion Supply Direct - Gainesville, GAFebruary 2015 to September 2018Shipping and Receiving Materials HandlerReceived items from warehouses. Unpacked merchandise, equipment, supplies, materials. Ensured proper labeling and storage of items. Logged items received. Inspected inventory received for damage, measurements, weight. Sorted and distributed supplies. Maintained inventory. Entered data observations into computer databases, using spreadsheet software. Followed good manufacturing practices. Tracked and managed equipment maintenance, repair, cleaning, replacement. Solved customer problems, inventory discrepancies. Operated pallet jacks, hand trucks, fork lifts.Interior Design ConsultantMillwood Murals - Acworth, GAMarch 2005 to September 2011Acworth, GA Mar. 2005 to Sept. 2011Millwood MuralsPlanned interior schemes. Formulated designs for intended purposes. Met with clients. Advised clients on interior design. Estimated requirements and costs. Presented designs to clients for approval. Purchased furnishings and accessories. Created design renderings. Used computer-aided drafting software. Coordinated deliveries. Coordinated interior designs of residential settings, commercial settings. Considered space utilization, layout, color coordination, client's taste, client's lifestyle. EducationHigh school or equivalentSkills Shipping Inventory Sap Database administration Database Networking Customer service Interior design Drafting Layout design Customer relations Shipping Receiving Warehouse Associate UPS Logistics Forklift Materials Management Business Management Customer service Office management Database administration Clerical experience Supervising experience Computer networkingCertifications and LicensesCustomer Service SpecialistJune 2017 to PresentCustomer Service SpecialistCertified through CGTCCustomer Service and Business TechnologyJune 2017 to PresentCertified through CGTCBusiness ManagementJune 2018 to PresentCertified through CGTCAssessmentsWork style: Reliability  ProficientSeptember 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer focus & orientation  ProficientOctober 2023Responding to customer situations with sensitivity Full results: ProficientProject timeline management  ProficientOctober 2023Prioritizing and allocating time to effectively achieve project deliverables Full results: ProficientSales skills  ProficientOctober 2023Influencing and negotiating with customersFull results: ProficientCall center customer service  ProficientOctober 2023Demonstrating customer service skills in a call center setting Full results: ProficientWarehouse shift leader  ProficientOctober 2023Supervising warehouse staff and maintaining safety and security standards Full results: ProficientWarehouse safety  ProficientOctober 2023Using safe practices in a warehouse settingFull results: ProficientAttention to detail  ProficientOctober 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer service  ProficientOctober 2023Identifying and resolving common customer issuesFull results: ProficientDelivery driver  ProficientOctober 2023Interpreting instructions or signs and solving problems Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsColor, Customer Relations, Customer Service, Database Administration, Delivery, Drafting, Interior Design, Inventory Management, Languages, Layout Design, Materials Management, Networking, Quality, Sap, Shipping, Spreadsheets, Technician, Transportation Certifications and Professional LicensesCertificate: Certified Nurse Technician, NMTC, 2003; Georgia Certificate: customer service and business technology, CGTC, 2018; Georgia

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