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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Grangerford Ct., Durham NCEMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryHighly motivated results oriented leader with a highly successful track record in IT Service Management, Project Management, Data Networking, Unified Communications and Data Center. Strong written, verbal, collaboration, as well as technical hands-on skills used to drive delivery of complex solutions. Resourceful and innovative problem solver who applies strong analytical and consulting skills to providing delivery and support of IT services.Areas of Expertise Diversity Expert , which includes working with National and Global WAN providers and Security to provide user and application diversity. Advanced Troubleshooting for complex end-to-end Network or application issues. Network Technologies: BGP, OSPF, EIGRP, Internet, VoIP, Lan-switching, wireless, NAT, Security appliance (Palo Alto and Cisco). Adept at communicating with all levels of the organization to educate, recommend solutions, risk assessment, develop proposals, scope projects and lead project teams to deliver high quality services. Drive Projects that span multiple technology and organizational silos to meet customer expectations. Analysis, Engineering and Migration to from existing to upgraded platforms (example: Data Center and Extranet) Developed Operational Support Plans, which included IT process changes, Service Level Agreements, Operational Level Agreements and underpinning contracts. Certifications: ITIL v3 Expert, Cisco CCIE R&SProfessional Experience
Metlife 12/2015-11/2023Senior Network Engineer: Engineer responsible for designing, engineering, project management, implementation several key areas, which included: End-to-end analysis, engineering and migration for the following: US Data Centers to improved Internet capabilities and capacity. Partner Extranet connectivity Integrating New WAN Partner for Diversity Investments Data Center integration to Global Network Day-to-Day support of Branch Projects, which includes closers, openings and technology upgrades. Diversity expert for WAN and Internet services, which included addition of secondary WAN partner to diversity to portfolio.
Troubleshooting across global network with multiple Data Centers, External Customers, internal groups and technologies.The Select Group 2/2015-11/2015Solutions Integration Architect: Customer facing role providing Service Provider customers strategic and optimization services. Responsible for mapping customer requirements to architectural design and outcome based Cisco Services.
Key delivery areas: Developing SW release management strategy Solutions for VPLS, MPLS and Data Center Root Cause AnalysisFifth Street Technologies 2/2013-2/2015Senior Network Engineer: Principle engineer responsible for designing, engineering, project management, implementation, and continued support for the following projects: DMVPN migration of 12,000 remote sites to new DMVPN platform with 99.999 percent availability during migration.
Migration/consolidation of RAS infrastructure from 58 to 12 platforms, which included network analysis to determine appropriate platforms, device configurations, implementation plans and hands-on implementation. Migration of Cisco Configuration Engine platform from two standalone servers to single virtual instance with resilient SAN. No customer impact was experienced during this migration.
SoftPath 12/2012-2/2013Senior Network Engineer: Contract position with NC Dept. of Health and Human Service providing expertise in analysis of County network capacity for support of new application rollouts.
Kforce 11/2011 - 10/2012Senior Network Engineer: Provided technical consulting services to Cincinnati Bell supporting large enterprise customers in the following areas: Technologies: BGP, EIGRP, OSPF, VPN, MPLS, VoIP, R&S High Availability analysis Service Design, Transition, Implementation and SupportCisco 06/1995 - 07/2011Solutions Architect (06/2003 - 07/2011):
Leveraged strong technical, business, operations, project management experience to provide practical solutions for complex IT Service Management requirements. This broad role facilitated contribution to the following areas for Cisco and large customers (Service Provider and Enterprise):
Development/Delivery of Operational Support Plans for hosted SaaS solutions in virtualized managed service environments. Define and deliver of multiple projects for both internal and external customers, which included lifecycle management, process changes and technology implementation.
Development/Delivery of Operations Risk Management Analysis (ORMA) which show customers how to deliver and support IT services. Development/Delivery of a Unified Communications focused ORMA service, which leveraged expertize in UC design, implementation and support of large UC deployments. Development/Delivery of detailed Capacity Management plan for Large Service provider Voice Solutions.Program Manager and Technical Marketing Engineer (06/2001-06/2003)
PM and TME for an Element Management Framework which supported large Service Provider voice solutions, which included the following capabilities: Demonstrated leadership by driving improvements based on internal/external customer requirements. Managed development resources to meet various solution schedules and technology requirements. Partnered with numerous solution teams to ensure our development team could meet solution and technology requirements.Quality Engineer (06/2000 06/2001)
Quality Test Engineer for Service Provider Voice Call Agent, SS7 and VoIP solutions. Performed program management functions to ensure solution requirements were met by various technology teams. Designed and implemented test equipment and test designs to meet requirements of multiple test groups.Lead Network Consulting Engineer (NCE) (06/1997 06/2000)
Provided various consulting services for a large Finance Institutions and led various engineering projects, which included large scale EIGRP, OSPF and BGP designs. Lead for client operations and engineering teams in troubleshooting both Cisco and non-Cisco related technical issues.
Technical Assistance Center (TAC) Engineer (07/1995 06/1997)
Responded to customer service request for WAN/Dial and Routing Protocols (Frame Relay, E1/T1, ISDN, Async, OSPF, EIGRP, RIP, BGP).
Education
George Washington University MS: Telecommunications and ComputersPennsylvania State University BS: Electrical Engineering
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