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Click here or scroll down to respond to this candidateCandidate's Name
Dothan, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeRent-A-Center - Dothan, ALDecember 2023 to March 2024Answer phone calls from customers who want to pay their bill over the phone. Made outbound calls to customers to let them know it was time to make their payments. They can either do it over the telephone or come in the store to do it.Coverage Review RepresentativeBroadPath Healthcare Solutions (WFH) - RemoteJuly 2023 to December 2023Take inbound calls from patients, doctors, patients family who wants to know about their medication being filled, if it can be filled and filing it through insurance Customer Service RepresentativeComcast - RemoteJanuary 2021 to May 2023Took inbound calls from customers who wanted new services or just wanted to upgrade their services. Also serviced customers by providing product and service information and as well as service problems. Transferred calls to the right department with my work performance. Call Center Customer Service RepresentativeMRS BPO - Dothan, ALJanuary 2019 to December 2020Answered inbound calls from customers who either wanted life insurance, upgrade their policies, or just wanted to cancel it.PCT (Patient Care Technician)Tampa General Hospital - Tampa, FLJuly 2018 to January 2019Worked hands on with the nurses. Attended to the patient as far bathing them talking vital signs. Retail MerchandiserACOSTA - Dothan, ALFebruary 2017 to June 2018MAKE SURE THE STORES IS STOCK WITH OUR PRODUCT. IF NOT WE GET THE ITEMS FROM THE BACK ROOM AND STOCK OURSELVES. MAKE DISPLAY FOR THE STORES CASHIER, SALES ASSOCIATEWalmart - Dothan, ALFebruary 2012 to December 2017WORK THE CASH REGISTER AND THE FLOORSTelemarketer/Customer Service INBOUNDConcentrix - Tampa, FLFebruary 2003 to December 2011ANSWERING INBOUND CALLS FROM CUSTOMERS WHO HAVE BROUGHT APPLIANCES, OR FROM CUSTOMERS WHO WANT TO BUY APPLIANCES AND GET WARRANTY TO COVER IT IF ANYTHING SHOULD HAPPEN.PCA (Patient Care Assistant)SOUTHEAST ALA MEDICAL CENTER - Dothan, ALJanuary 2001 to April 2002WORKED HANDS ON WITH THE NURSES. TAKING VITAL SIGNS ON PATIENTS. PCT (Patient Care Technician)Tampa General Hospital - Tampa, FLApril 1996 to June 2000WORK HANDS ON WITH THE NURSES. TAKING VITALS ON PATIENTS AND AS WELL AS GIVING BATHS TO THOSE WHO COULD NOT DO IT THEMSELVESEducationHigh school diplomaDothan High School - Dothan, ALAugust 1992 to May 1995Skills Cashiering Cash Handling Packaging Warehouse Experience Merchandising Telemarketing Upselling Outbound Sales Inside Sales Insurance Sales Cold Calling Customer service Telemarketing Outbound sales Inside sales Cold calling Sales Upselling Retail sales Cash handling Cash register Hospital experience Proofreading Vital signs Merchandising Manufacturing Communication skills Driving Triage English Microsoft Word Microsoft Office Computer skills Microsoft Excel PlanogramsCertifications and LicensesDriver's LicenseAssessmentsCustomer focus & orientation CompletedDecember 2021Responding to customer situations with sensitivity Full results: CompletedWritten communication ProficientFebruary 2022Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientSales skills ProficientFebruary 2022Influencing and negotiating with customersFull results: ProficientCall center customer service ProficientFebruary 2022Demonstrating customer service skills in a call center setting Full results: ProficientCustomer service CompletedDecember 2021Identifying and resolving common customer issuesFull results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
