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Title Customer Service Digital Marketing
Target Location US-TX-Dallas
Email Available with paid plan
Phone Available with paid plan
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GENAEJACKSON@ EMAIL AVAILABLE& PHONE NUMBER AVAILABLE9 Dallas, TX Street Address
 Bold ProfileSKILLSGood communication skillsCustomer RelationsAnalytics and SEODigital MediaData AnalyticsTechnology StrategyMarketing and AdvertisingTeam Training and DevelopmentBusiness DevelopmentProduct ManagementProject ManagementTime ManagementBusiness AdministrationWorkflow DesignRelationship BuildingEDUCATIONOgle School Hair Skin NailsDallas  05/2017Texas Cosmetology License: TrichologyUniversity of North TexasDenton, TX  08/2015Bachelor of Arts & Science: BusinessCommunications Dean's List [Fall of 2014] Dean's List [Spring of 2015] Extracurricular Activities: [NAACPCommunity Outreach Chair]* Professional Development: [Certificate ofEntreprenuership]PROFESSIONAL SUMMARYMultifaceted Digital Marketing Specialistith a strong technology background and ahistory of meeting company goals by utilizing strategic and organized practices. Ability tomanaging multiple priorities with a positive attitude, and a willingness to take on addedresponsibilities to meet team goals.Seeking a long-term, full-time position that requires utilizing interpersonal skills, problem-solving skills, and challenges to best enhance the organizational brand as a whole.WORK HISTORYGenpact - Senior Process SpecialistRichardson, TX  10/2023 - Current* Analyze & provide solutions on business objectives to improve product keyperformance indicators. Offer understanding of business simulations, data analytics and diverse tools toconstruct and implement strategies for optimization.* Provide client's with resources and tools to achieve business goals, keep up withindustry trends, and excel in fields of marketing, customer experience, user experience,and digital products. Adaptable and proficient in learning new concepts quickly and efficiently.* Strong communication and organizational skills when working independently, as wellas in team settings.* Directed continuous improvements in user quality, accuracy and efficiency for over 60businesses within one calendar quarter.Genae The Slay, LLC - Salon Owner/OperatorDallas, TX  01/2017 - Current Oversee business budget planning and administration, accounting functions,purchasing, and bi-weekly payroll to handle financial needs. Consult with customers to assess needs and propose optimal solutions. Organize and attend trade shows and special events to showcase products, networkwith other businesses and attract new customers. Manage purchasing, sales, marketing and customer account operations efficiently.* Increased employee loyalty and reduced turnover rates by 43% from implementing,innovative team incentives, benefits and activities.Majoreactions Hair Clinic - Digital Marketing SpecialistDallas, TX * 02/2021 - 09/2023* Developed digital marketing strategies by creating and implementing plans to reachand engage target audiences.* Managed digital projects from initial concept through final implementation and livemonitoring.* Optimize website content and images to improve search engine rankings. Created reports on digital marketing efforts using analytics tools to track and measuredigital marketing success for management. Evaluated market trends to stay current on consumer and competitor changes.Henkel Consumer Products - Independent ContractorDallas, TX * 01/2018 - 03/2020 Collaborated with clients to define project requirements and deliverables.* Generated detailed reports to highlight product performance and usage metrics. Analyzed user feedback to gather input and identify areas required for improvement.

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