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Click here or scroll down to respond to this candidateBaljitDhillonEMAIL AVAILABLEPHONE NUMBER AVAILABLEPlano, Texas Street Address
SkillsTeam CollaborationTechnical innovation expertiseEmployee DevelopmentIT staff leadershipEducationChapman UniversityOrange, CA 06/2004Bachelor of Science : Computer and Information SciencesCertifications CompTIA A+ Networking Essentials CompTIA Network+ Cisco Certified Network Associate Microsoft Certified IT Professional Microsoft Certified Systems Engineer ITIL Foundation ITIL v3 Introduction to Cybersecurity Google Cybersecurity Professional CompTIA Security+ Microsoft Certified Azure Fundamentals VMware Certified ProfessionalProfessional SummaryAnalytical Technical Manager is adept at recruiting, leading and developing highly effective technical teams. Meticulous and driven with a passion for innovation and process improvement demonstrated over 20 years in technical roles.Work HistoryMDS Global IT - End User Managed Services Technical ManagerRichardson, TX 02/2022 - Current Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly. Managed implementation of new technological improvements resulting in increased efficiency. Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts. Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels. Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace. Created comprehensive documentation of processes and procedures to ensure consistency throughout the departments operations. Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory. Recruited and trained IT team members. Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.NCC DATA - Senior Desktop Support EngineerPlano, TX 08/2018 - 02/2022 Supervised junior desktop support engineers, fostering professional growth through mentorship opportunities. Evaluated emerging technologies for potential implementation within the organizations technology infrastructure. Developed internal knowledge base articles to facilitate efficient issue resolution for both IT staff and end users. Assisted in planning and executing large-scale infrastructure upgrades, minimizing disruption to daily operations. Maintained accurate documentation of system configurations, updates, and changes for reference purposes among IT colleagues. Streamlined software deployment processes for improved efficiency and reduced downtime. Collaborated with IT team members to develop effective solutions for complex problems, increasing overall productivity. Enhanced system performance by implementing desktop support solutions and resolving technical issues. Increased customer satisfaction by providing timely and effective remote support services. Managed inventory tracking systems, ensuring accurate records of all equipment and devices.Cardiovascular Provider Resources - Senior IT Support EngineerDallas, TX 04/2013 - 07/2018 Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases. Championed IT automation initiatives that reduced manual intervention requirements and increased overall team productivity. Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals while providing long-term value for the company. Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages. Served as a subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders. Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently. Reduced server downtime by performing regular hardware upgrades and software patches. Spearheaded the development of an effective disaster recovery plan that protected vital data during unforeseen events such as power outages or natural disasters.Pomeroy IT Solutions Inc. - Desktop L3 EngineerCarrollton, TX 01/2010 - 11/2012 Participated in IT infrastructure projects, contributing valuable insights and expertise to ensure successful outcomes. Identified support tickets requiring urgent attention. Prevented potential data loss incidents with regular backup management and disaster recovery planning efforts. Developed custom scripts for automating routine tasks, increasing efficiency within the team's daily operations. Increased end-user satisfaction through prompt response to service requests and efficient problem resolution. Mitigated risks associated with unauthorized software installations through diligent monitoring efforts and strict adherence to company policies. Assisted in the successful migration of legacy systems to modern platforms by assessing compatibility requirements and executing appropriate actions. Provided tier-one end-user support on phone, in-person and by ticketing system. Coordinated with vendors for warranty repair of IT assets.McKesson - Asset Manager, IT Support Team LeadSan Francisco, CA 06/2002 - 11/2009 Proactively identified areas for process improvement, driving increased efficiency throughout the organization. Managed risk by conducting thorough due diligence and regular portfolio reviews. Collaborated with legal teams to ensure compliance with regulatory requirements and industrys best practices. Negotiated contract terms with brokers and buyers to achieve net sale proceeds above 80%. Mentored junior team members, fostering an environment of continuous learning and professional development. Increased efficiencies in asset evaluation processes through the implementation of advanced analytic tools. Maximized return on investment by implementing effective asset allocation strategies. Coordinated property disposition efforts, maximizing returns for stakeholders through strategic sales initiatives. Streamlined operations, optimizing the use of technology for tracking, and reporting performance metrics. Established a proactive maintenance program, extending the useful life of assets while minimizing unplanned repair costs.LanguagesEnglish :Full ProfessionalMalay :Full ProfessionalPunjabi :Native or BilingualHindi :Native or Bilingual. |
