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Click here or scroll down to respond to this candidateCandidate's Name
Birmingham, Alabama Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryEncouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Work HistoryNovember 2022 - April 2024Quality Resource Management LLC - RemoteClaims Intake SpecialistUtilized advanced problem-solving skills when faced with challenging claims, finding creative solutions to reach fair resolutions for all parties involved.Established rapport with clients through active listening, helping them feel heard and supported throughout the claims process. Improved customer satisfaction levels by promptly addressing concerns and providing clear explanations of claim decisions.Maintained a high level of accuracy in data entry, ensuring the seamless flow of information between systems and teams.Demonstrated adaptability by quickly learning updates to company policies or software changes affecting the claims process.Handled sensitive client information with discretion, adhering to strict privacy policies and confidentiality standards at all times. May 2020 - June 2022Lovelady Thrift Store - BirminghamManager on DutyResponded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism. Handled employee-related issues to improve performance, professional conduct, and attendance reliability.Trained employees in essential job functions.Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization. Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times. Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.EducationNovember 2021The Bridge Academy SelmaHigh School Diploma BasicCertificationsCertified in Customer ServiceSkillsPolicy EnforcementCustomer service focusCash ManagementCustomer ServiceTime ManagementRelationship BuildingTeam SupervisionGoal SettingFinancial ReportingCustomer CommunicationAttention to DetailNew Employee TrainingStaff ManagementNegotiationGood JudgmentOrganizational SkillsProblem-solving abilitiesMultitaskingReliabilityProblem-SolvingActive ListeningExcellent CommunicationTeamwork and Collaboration |
