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Click here or scroll down to respond to this candidateCandidate's Name
Kansas City, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMy vision is to cultivate and develop my role as a premier, essential member of a dynamic organization; implementing skills attained from an eclectic professional and life experience.Work ExperienceCommercial Client SpecialistUMB Financial Corporation - Kansas City, MOApril 2020 to December 2023 Educated customers on essential Commercial checking & credit card account products, features, and functions Provided technical support and troubleshooting for multiple commercial credit card online portals at cardcenterdirect.com, commercialcardcenter.com, umb.com Assisted employers with implementing permissions for corporate employee credit cards Researched chargebacks, returns, and check transactions for commercial checking (DDA) accounts Customer-focused Relationship Management through inquiry resolution, document review, and effective interdepartmental communication.Healthcare Accounts SpecialistUMB Financial Corporation - Kansas City, MOJune 2018 to April 2020 Educated customers on health savings account features, utilization, and limitations Provided Technical support for UMB Health Savings Account Online Portal and HSA Saver Investment Portal at umb.com Facilitated and Verified participant enrollment in Health Savings Account programs with human resources departments & third party administrators. Retention SpecialistFull Potential Solutions - Kansas City, MODecember 2017 to April 2018Sold the value of Sprint products and services to customers through aggressive and competitive retention efforts by way of inbound phone calls within fast paced contact center environment. Patient AdvocateAerotek - Kansas City, MONovember 2016 to March 2017Coordinated medical care for veterans in fast-paced customer service environment on behalf of U.S. Department of Veterans Affairs utilizing CRM database, educated veterans about Choice Act medical benefits:Premises TechnicianAT&T - Kansas City, MOMarch 2016 to September 2016Connected residential and commercial properties to AT&T network via Cat5 wiring, coaxial cable, and fiber systemsDiagnosed and repaired on premise wiring (Cat5, coaxial, fiber) to ensure internet, TV, and cable connection to AT&T networkInstalled in-home box, TV, and router setups on residential & commercial premises Benefit Opportunity SpecialistCVS Health - Lee's Summit, MOOctober 2014 to March 2016Achieved benefit and opportunity presentation rate of 90% from base of 45% within six months; Reached third level of Customer Care Representative of four possible levels in less than one year of employment; Educated dozens of plan design members daily in fast paced customer care environment regarding complex benefit plans Assistant ManagerQuikTrip Corporation - Mission, KSJuly 2008 to May 2014Supervised and facilitated daily essential store operations; Managed weekly inventory of high margin merchandise, Executed thousands of transactions daily in fast paced environment; Tailored and developed employee skills and relations as assistant manager InternCumulus Media - Mission, KSAugust 2009 to May 2010Managed and maintained digital media pages for radio station cluster in Top 40 radio market through copywriting; Brand promotion for radio cluster stations within Top 40 radio market; Event planning for radio stations within Top 40 radio market; Accompanied talent and engineers on remote broadcasts throughout Top 40 radio marketB.A. in Mass CommunicationUniversity of Arkansas at Pine Bluff - Pine Bluff, AR May 2010 |
