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150 Pioneer Dr,, Wintersville, Ohio, 43953, US PHONE NUMBER AVAILABLE EMAIL AVAILABLE Talented professional regarded as a capable leader and committed problem solver. Experienced Leader adept at building effective processes and obtaining reliable, accurate information for business decision making.Service-oriented]committed to providing positive customer experiences in order to encourage loyalty and repeat business.Talented business manager with a track record of success in both operations and leadership.Working with people at all levels is highly effective and comfortable for me. Professional goal-oriented manager with a track record of success. In stressful situations, maintains a calm and professional demeanor. Recognized for motivating management team members to achieve their goals and fostering innovative work environments.Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.With forward-thinking strategies, skilled in maximizing employee performance, customer relations, and business profitability.Operations Start-UpBudget ForecastsSalary structure/compensation analysisInterpersonal skillsTeam LeadershipTraining and developmentTime managementAdministrative skillsTrend forecastingTeam Building and MotivationRecruiting and HiringProfessional SummarySkillsHigh School 1989Buena Park High School Buena Park, CAServSafeDistrict Manager April, 2023 to PresentCenter Independent Energy LP Clinton, PAImplemented new inventorymanagement procedures that reducedproduct theft and Shrinkage.Was in charge of recruiting, hiring,training, supervising, scheduling, andmotivating the staff.Oversaw targeted training programsaimed at informing employees aboutproduct features and service capabilities.Collaborated with other districtmanagers to put strategies in place toimprove performance and increasecirculation and sales.Made improvements to operationalstandards, personnel moves, andmerchandising strategies.Established positive and fruitfulrelationships with store and fieldmanagement.Was in charge of 6 locations to ensurethat they met high operationalstandards.EducationCertificationsWork HistoryField Recruiter August, 2021 to March, 2023Coen Markets - Main Office Canonsburg, PAGathered and analyzed data in order totrack compliance outcomes and identifyand address non-compliant behaviortrends.Increased office efficiency by effectivelymanaging internal communications andcorrespondence.Instructed employees on how to use HRsoftware, and Train them how to use thehiring features.Served as a staff advocate, encouragingand assisting Store Managers inidentifying and resolving conflicts.Increased team knowledge andproductivity by effectively training,monitoring, and directing employees inthe application of best practices andregulatory protocols.Senior StoreManagerNovember, 2019 to August,2021Coen Markets - Main Office Canonsburg, PAKept the workspace clean and organizedby working closely with employees tosystemize tasks.Reviewed inventory levels and orderednew merchandise to keep quantitieswell-stocked every.Played a key role in organizationaltransformation and implementation, andI was a part of a number of large-scalecorporate restructurings that weresuccessful.Led an overhaul of the company's bestpractices, which resulted in significantlyhigher employee retention rates and atop-ranking as an industry leader.Employees were delegated daily tasks,which streamlined daily progress andefficiency.On-site training was provided by me.Training StoreManagerOctober, 2016 toNovember, 2019Heartland Restaurant Group Forest Hills, PAOversaw, trained, and encouraged aculture of efficiency and performance bysupervising, training, and encouragingTeam Members and Management.Identified skill gaps for employees andtraining courses to fill those gaps.Developed systems and procedures toimprove the quality and efficiency ofoperations and delivered businessstrategy.Completed physical inventory countsWeekly.Raised brand awareness by keepingtracked of all marketing campaigns andencouraging membership growth andbusiness development.Looked at each employee's individualstrengths and started a mentoringprogram to help them improve theirweak areas.Kitchen and FOHManagerFebruary, 2013 toNovember, 2016TGI Fridays Pittsburgh, PAWorked with vendors to build strongrelationships and keep inventorysupplies in order.ManagedKept track of everything.Completed cash transactions in a timelyand accurate manner.Bought food and built strongrelationships with vendors.Wrote detailed and accuratemanagement reports.Evaluated business operations on aregular basis to ensure that workflowswere properly aligned for optimalcoverage and customer satisfaction.Taught employees proper cookingtechniques, as well as safety rules andproductivity strategies.Trained employees in all aspects of theirjobs, including food preparation, moneyhandling, and cleaning.Increased table turns and rotatedseating for maximum guest satisfaction.Improved employee morale andaddressed performance issues inaccordance with company policies. |