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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryHardworking Tech Analyst focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.SkillsCloud base technologies Back end developmentContinuous improvement Backup Solution Administrator Server Administration Storage Solutions Support Virtual Servers Led Metric Meetings Microsoft Office User Acceptance Testing SCCM Administrator Backup Administrator/CommVault ExperiencePartner Manager for MIHAF/Departmental Tech E-8Jan 2023 Nov 2023State of Michigan Lansing, MI Importing and exporting documents for MIHAF (Michigan Homeowner Assistance Fund) Confirm and accurately calculate provided information to underwrite new grants for homeowners Process incoming signed grants from homeowners in a timely manner Take necessary steps to get funding scheduled Provide customer service to approve grants to homeowners Grants kept thousands of homeowners from losing their homes Partner Manager for MIHAF Aug 2022 Jan 2023Kelly Services Lansing, MI Importing and exporting documents for MIHAF (Michigan Homeowner Assistance Fund) Confirm and accurately calculate provided information to underwrite new grants for homeowners Process incoming signed grants from homeowners in a timely manner Take necessary steps to get funding scheduledIT Tech Senior Analyst Jan 2000 Nov 2021Consumers Energy Jackson, MICollaborated with business partners to identify information and technology needs, business processes, and high-level requirements. Led initiatives to improve IT infrastructure reliability and resiliency. Worked as a Infrastructure Architect creating diagrams Partnered with IT colleagues to assess solution alternatives, focusing on metrics and best practicesParticipated in IT projectsServer and Backup AdministratorKnowledge of Windows, Unix and Linuxknowledge of VMWare, Nutanix, DataDoman, CommVault, ServiceNow, Dell Servers, HP Servers and storageGM Access Call Center Team Lead Aug 1997 Sep 1999 EDS Troy, MIEngaged with customers to understand and resolve issues and answer product questions. Led a team assisting GM Dealerships with software and computer issues Guided and processed customer orders during high-volume periods. Answered clients' questions and presented product value propositions to promote purchases.Placed and answered phone calls and listened to concerns, feedback, and feature requests for future improvement.EducationBachelor of Arts: CommunicationsMichigan State UniversityE. Lansing, MI |
