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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYExecutive-level, PMP certified project manager with 20 years progressive experience in project management, training, software development, testing, and technical writing in the mortgage banking, medical insurance, financial services, and logistics industries.Strong skills in project, risk, and quality management, customer relations, negotiation, communication, analysis, leadership, and problem solving.SKILLSOperating Systems: Windows, ChromeApplications: MSP, Director, Passport, MS Project, Word, Excel, Powerpoint, Sharepoint, Planview, Salesforce, Teams, Oracle CDM, Workfront, Cargowise, TMW, Blue Yonder, Smartsheet, Deltek ERP, ServiceNowCloud Services: Genesys PureCloud, AWSPMO: Project Management Life Cycle, SDLC, Service Life Cycle, DAIC, ITIL Methodology, Agile, WaterfallPROFESSIONAL EXPERIENCECrowley Maritime, Jacksonville, FL (9/2017-present)Program ManagerManage IT logistics and Government projectsImplemented Deltek ERP.Implemented Oracle CDM with customer data from CICS and integrated to multiple downstream systems like Salesforce, credit service, Dun and Bradstreet, etc.Implemented MagayaImplemented McLeodImplemented Smartsheet-driven Program Management ProgramBank of America, Jacksonville, FL (03/2011-08/2017)Technical Infrastructure Project ManagerProject Manager for Self-Identified Audit IssuesProvided change management consulting on the Customer Management Model. Managed mid-size projects relating to corporate change initiatives that impact major business functions with cross-functional and inter-departmental implications. Actively involved in the execution of project activities.Select Project Engagements:Managed the execution of projects that span people/process/technology delivery/ adoption in support of the implementation of a shared process/service/tool framework for the technology infrastructure organization based on the ITIL framework.Managed the migration of infrastructure tools from HP control to bank and Cisco control.Managed the development of a new line of business development infrastructure platform.Researched and documented Business Controls for risks associated with major corporate change initiative--single point of contact (SPOC), Customer Relationship Management (CRM).Researched and documented action plans for CRM Audit Observations.Provided data to Quality Control organization for monthly testing OCC rules against Business Controls.Researched and documented monthly test results for closure.Researched and documented remediation items from CRM initiative.Remediated self-identified audit issues.Lender Processing Services, Inc. (LPS), Jacksonville, FL, (01/1990-06/2010)Senior Project Manager (1998-2010)Performed Senior Project Management role in a diverse number of infrastructure and cross functional programs and projects. This included development of:Statements of WorkProject plansCost estimates and budgetsRisk and quality management plansCommunication plansChange managementInternal and external resource schedulesProject reporting.Developed new PMO Policies and Procedures and made numerous improvements to processes to streamline product and service delivery.Accountable and responsible for successfully implementing hundreds of mortgage servicing clients.Migrated license clients host, server, desktop environments to new hardware/software platform.Managed a team of product infrastructure architects responsible for designing new infrastructure to support expanding product deliverables.Participated in Disaster Recovery operations for numerous clients.Responsible for completing projects within established budgets with less than 15% variance.Managed the daily project activities to meet project objectives and coordinated stakeholders. Able to facilitate agreements and accomplish results in a team environment.Acted as the escalation point throughout the projects to ensure all risks and issues were addressed quickly to avoid potential delays. Operated proactively to anticipate and resolve problems.Managed client expectations to achieve high satisfaction ratings.Highly knowledgeable in software development, requirements analysis, and user acceptance.Ability to identify, evaluate, and offer alternatives to project risks. Problem solver and persistent in achieving key goals.Vice President Product Testing (1996-1998)Set up and managed software development test lab for mortgage banking software including managing team of 5 testers and resourcing the lab.Software Product Owner (1993-1996)Managed the implementation, training, consulting, and support of a new graphical mortgage banking software product in mortgage servicer sites resulting in improved client productivity.Technical Writer (1990-1993)Wrote technical and end user manuals to support multiple mortgage banking software products.Humana, Inc., Louisville, KY, (1988-1990)Technical WriterWrote technical and end user manuals to support medical claims software programs. Trained and mentored claims representatives.EDUCATIONProject Management Professional (PMP), Certified through Project Management Institute (PMI), 2011-presentSullivan Junior College of Business, Louisville, KYAssociate Degree in Computer ScienceUniversity of Louisville, Louisville, KYBachelor Degree in Communications |
