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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, Florida Street Address
PHONE NUMBER AVAILABLE ** EMAIL AVAILABLESummary:A result driven, proactive Desktop Support Technician with demonstrated technical, superior customer focused service and teambuilding skills. Experienced working in high volume/production environments resolving technical related problems in a timely and professional manner.Education: Connecticut Computer Service - Plantsville, CT - 2010 Network + course Computer Processing Institute - East Hartford, CT - Diploma - Electronics - Computer TechnologySkills: Help Desk Support SQL Oracle M365 Suite Tableau Visual StudioProfessional Experience:Moran Towing Corporation - Jacksonville, FL (hybrid role)January 2024 PresentHybird Technical Support Troubleshooting hardware and software in a Windows 11 environment providing technical support for all Maritime and office staff within Moran Corporation.Ascension Health System - (Iron System contract), Jacksonville, FLSeptember 2023 - January 2024Help Desk Support Analyst On-site technical support for all medical personnel in a Windows 10/11 Virtual Citrix environment. Managed ticket queue by providing updated information and escalating tickets to the correct technical group. Troubleshooting desktop and medical cart PCs/laptops and installing software apps as needed. Printer installs and support.Discover Card - (Randstad Staffing - contract), Jacksonville, FLFebruary 2023 - June 2023Remote Help Desk Support Remote technical support assisting internal customers in a Windows 10 Virtual Citrix environment. Phone support for remote users on VPN, troubleshooting software applications and hardware Thin Client devices. Installing software applications using Software Center and applying Windows update patches onto customers devices. Applications: Tableau, Visual Studio and Oracle. Utilized Okta Verify and Microsoft Authenticator for single signon to access network using VPN.City of Jacksonville Beach - (Robert Half - contract), Jacksonville, FLNovember 2022 - February 2023Onsite Help Desk Support Troubleshooting hardware and software related issues in a Windows 10/Office 365 support for 2000+ City Hall employees on their technical needs. Managed ticket queue by updating assigned hardware and software tickets and provided daily updates to management. Performed HP Multi-functional printer support by checking network connecting, maintenance, driver updates and mapping printer server on customers devices.One Call Medical - (contract), Jacksonville, FLAugust 2022 - November 2022Onsite Technical Support II Onboarding new hires utilizing FedEx website in order to ship out equipment to remote workers of One Call nationwide. Imaged HP laptops with Windows 10 OS and setting up profiles using AD and installing software on request.Deutsche Bank - (HCL/PTY Tech Staffing - contract), Jacksonville, FLSeptember 2021 - January 2022Contract On-site Support: Senior System Engineer Provided on-site technical support to 2000+ employees in a Citrix environment: Windows 10/Office 365 environment supporting Wyse/lean laptops. Printer mapping of HP MFP and Xerox printers to onsite personal to their devices. Applications: Visio, M365 Suite, Virtual Studios, SQL/Oracle. Utilized Okta Verify and Microsoft Authenticator for single sign-on to login onto the network using VPN.Bank of America - (BC Forward IT Staffing - contract), Jacksonville, FLMarch 2021 - August 2021Contract Remote Support: Help Desk Support Level 2/3 Remote help desk support of Bank of America employees nationwide troubleshooting VPN, Outlook and Office 2013 issues in a Windows 10/Virtual Citrix environment. Utilized smtools for software installation and Remedy ticketing system for tracking ticket requests. Mapping printer server name to customers devices. Applications: Citrix, Visio, Virtual Studio, SQL/Oracle and M365 Suite. Utilized Okta Verify and Microsoft Authenticator for single sign-on when using VPN to log in to the network.Cognizant @ Connecticare - (fulltime), Farmington, CTMay 2019 - June 2020Onsite Senior System Support Engineer Onsite technical support assisting customers with troubleshooting and diagnosing hardware and software related issues in a Windows7/10/M365 Office Suite Virtual Citrix environment. Supported VPN users using Global Protect, SCCM for imaging and installing software and used Director to remote support Citrix Wyse and Meraki VDI users. HP and Xerox IT technical support of equipment troubleshooting printer related issues, mapping print server to customers pc devices and supply ordering. Applications: Tableau, Visio, Virtual Studios, SQL/Oracle and Web Based Applications.NSC Global @ Conduent - (fulltime), East Hartford, CTSeptember 2018 - May 2019System Support Technician Supporting 400+ onsite employees troubleshooting and diagnosing PC desktop hardware and web applications and software issues in a Windows 7/MSOffice 2013 environment. Updated tickets in ServiceNow ticketing system and performed onboarding and offboarding of employees. HP printer technical support as well as supply ordering and inventory control of new HP/Xerox MFP and desktop printers.Eversource Energy - (E2 Recruiting - Contract), Berlin, CTDecember 2017 - August 2018Windows 10 Deployment Support Technician/Trainer Provided classroom training to clients using Windows 10/MS Office 365 on Lenovo desktop/laptops devices. Deployed new devices on-site and in the field while providing technical deskside support using Active Directory and remote access to assist customers with technical related issues. Support of VPN users using Pulse Secure to gain access to the companies network.Hartford Hospital HealthCare - (APEX Staffing), Newington, CTJune 2016 - March 2017EPIC GO-LIVE Support Technician Technical Support on Hartford HealthCare EPIC GO-LIVE project, training room setup, deploying All-In-One Lenovo wireless devices on carts to medical staffed stations. Setting up drive and printer mappings and installing EPIC applications. Performed imaging Windows 7 on Lenovo All-In-One devices and networked Desktop PCs.Konica-Minolta - (KForce Technology Staffing), Windsor, CTApril 2016 - May 2016QA Assistant Filled SAP sales orders of Dispatcher Phoenix software for MFP's (multifunctional printers). Responsible for printer setup, supply ordering and inventory. Created software licensing and certificates for Konica-Minolta vendors nationwide.Aetna - (ISA Staffing), Hartford, CTNovember 2010 - February 2012Desktop IT Technical Support Onsite IT Technical Support and Deployment of Desktop PCs, Laptops and Printers. Phone support for remote users on VPN, troubleshooting software applications and hardware issues. Responsible for printer moves, setup configuration and mapping print server to devices for printing. Maintained printer inventory and decommission of older printer devices.Hospital of Central Connecticut - (NESCO Staffing), New Britain, CTJuly 2010 - August 2010IT Technician Onsite IT Technician performed printer moves, setup and configuration of HP printers throughout the hospital campus. Mapped network printer server to staff PC devices and set as default for printing.United Health Group - (full time employment), Hartford, CTMarch 1998 - November 2001Senior Desktop Support Analyst Onsite IT Technical Support of Desktop PCs, Laptops and Printers. Responsible for printer moves, setup configuration and mapping print server to devices for printing. Maintained printer inventory, supply ordering and decommission of older printer devices.Professional Technical ExperienceNetwork Support Troubleshoot VPN: wired and wireless issues. Knowledgeable of TCP/IP, DHCP, DNS networking concepts.Desktop Support Identified and performed critical diagnostic and troubleshooting of hardware and software issues. Phone support to remote users on VPN (Pulse Secure and Global Protect) and other software related issues.Implemented PC rollouts to replace older PC\laptops with newer models. Remedy and SNOW Ticketing: Log service calls and update ticket information. Exceeded desktop support service level agreements and received service compliments from users. Maintained inventory and documented equipment failure on desktop PCs/Laptops and Printers.Printer Support HP and Xerox IT Technical Printer Support: Troubleshooting printer related issues (spooler issues), mapping print server to customers devices and installing printer drivers, hardware replacement and deployment, supply ordering and preventive maintenance |
