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Click here or scroll down to respond to this candidateCandidate's Name
Sioux City, Iowa Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEStrong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Product KnowledgeComplaint resolutionData EntryAccount updatingData CollectionAppointment SchedulingCall ManagementComplaint HandlingProduct SalesCustomer RelationsReport TranscriptionDocumentationSales expertiseReceiving supportProblem ResolutionCustomer Service Representative, 08/2022 - Current Mass Markets Sioux City, IowaResponded to customer requests for products, services, and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered constant flow of customer calls with minimal wait times. Developed strong product knowledge to provide informed recommendations based on individual customer needs.Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.Exceeded performance metrics consistently, earning recognition as a top performer within the team. PROFESSIONAL SUMMARYSKILLSWORK HISTORYProvided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times. Participated in team meetings and training sessions to stay informed about product updates and changes. Customer Care Executive, 07/2021 - 08/2022Five Star Call Center Sioux City, IowaCoordinated timely responses to online customer communication and researched complex issues. Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.Took ownership of customers issues to follow problems through to resolution. Streamlined customer support processes for improved call handling times and resolutions. Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.Resolved concerns with products or services to help with retention and drive sales. Fraud Prevention Specialist, 06/2020 - 07/2021Wells Fargo West Des Moines, IowaConducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds. Enhanced fraud detection by implementing advanced data analytics techniques and tools. Led risk assessments and audits to identify potential vulnerabilities in existing processes, recommending improvements where necessary.Implemented robust authentication protocols to minimize chances of unauthorized access to sensitive information or accounts.Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors. |
