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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectiveHighly driven seasoned employee seeking a full-time position in customer service where I can lend my knowledge and experience to help your organization improve profitabilityAbility SummaryEmployment History07/2013 - 04/2021 Customer Service AgentSITEL OPERATING CORP, Hamilton, ALCUSTOMER SERVICE REPRESENTATIVES :Confer with customers by telephone or in person to provide information aboutproducts or services, take or enter orders, cancel accounts, or obtain detailsof complaints.Keep records of customer interactions or transactions, recording details ofinquiries, complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to resolve customers'problems.Contact customers to respond to inquiries or to notify them of claiminvestigation results or any planned adjustments.Determine charges for services requested, collect deposits or payments, orarrange for billing.Communicating with Supervisors, Peers, or Subordinates  Providinginformation to supervisors, co-workers, and subordinates by telephone, inwritten form, e-mail, or in person.Working with Computers  Using computers and computer systems(including hardware and software) to program, write software, set upfunctions, enter data, or process information.Performing for or Working Directly with the Public  Performing forpeople or dealing directly with the public. This includes serving customers inrestaurants and stores, and receiving clients or guests.Processing Information  Compiling, coding, categorizing, calculating,tabulating, auditing, or verifying information or dataEducation HistoryGeneral High School CurriculumHigh School DiplomaHamilton High School, Hamilton, ALOccupational Licenses, Certificates and TrainingHonors & ActivitiesAdditional InformationReference : Jonathon Harris,204-494-9147, Rhea Brinkley, 205-412-5443,Diane Spencer 205-570-0491