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Click here or scroll down to respond to this candidateCandidate's Name
Customer ServiceOzone Park, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHardworking Customer Service Representative, with 16 years of experience in sales& marketing. Trained in project and time management with extensive knowledge of Client Service Risk Management and Assessment. Proven multitasking ability. Committed to maintaining professional relationships with clients to increase profitability to drive business goals.Work ExperienceAssistant ManagerT-Mobile - Queens, NYAugust 2015 to September 2023Consistently hit and exceeded sales goals by 20%Trained & hired mobile experts in sales account management money handling and organizing Maintained effective customer service by fixing service requests quickly Identified perspective accounts through networking strategies & promotional approaches Banquet Hall SupervisorResidence Inn Marriott Hotel - New Rochelle, NYOctober 2009 to September 2014Controlled food costs and managed inventory.Addressed diner complaints with kitchen staff and served replacement menu items promptly. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Developed unique events and special promotions to drive sales. Director of OperationsChocolations - Mamaroneck, NYAugust 2006 to July 2009Conducted audits of internal documents to validate transactions and provided financial guidance Collaborated with executives to develop and execute strategic business plans. Worked with clients to guarantee product specifications were satisfied before production. Controlled 2 departments with 20 personnel, overseeing scheduling, performance analysis. EducationBachelors in Hospitality ManagementMonroe College - New Rochelle, NYAugust 2007 to July 2009Skills Banquet experience Assistant manager experience Culinary experience Restaurant management Profit & loss Management Guest services Event planning Account management Recruiting Supervising experience Management Cash management Customer service Staff training Food industry Budgeting |
