Candidate Information Title Customer service, high volume calls, data entry, management, HIP Target Location US-GA-Savannah Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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SUMMARYDedicated Customer Service Specialist with experience in the Medical Service industryproviding skills to prioritize and multi-task in fast-paced working environment. Successfully works as both part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. EXPERIENCEAmerican Specialty Health - Customer Service Representative, Clinical Remote, GA  03/2023 - 01/2024Banfield Pet Hospital - Customer Service Coordinator Savannah, GA  11/2021 - 03/2023Testing Logistics - Qualified Mental Health Associate Savannah, GA  11/2019 - 11/2021CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLESavannah, GA 31419SKILLSEDUCATION AND TRAININGHigh school diplomaSeabreeze High schoolDaytona Beach, FL  06/2018LANGUAGESEnglish:ProfessionalSign Language:LimitedAlexis Dejoy High volume clinical customer service support via phone, email and front desk. Maintained sensitive data, documentation and records management for clinic facility and medical providers. Client eligibility administration for both patients and insurance/clinical providers. Professional workplace etiquette and client rapport building implemented at all timesProvided excellent customer service to resolve customer complaints in a timely manner. Ensure all internal processes are followed as well as remain HIPPA compliant. Deliver fast, friendly and knowledgeable service for routine questions and service complaints Maintained records for incoming clients via company databases. Assist with the maintenance of facility and created a clean, organized environment for all clients daily.Conduct pet intake interviews with clients to provide appropriate services; document all client interactions Researched new products or services that may be beneficial to customers. Collect and process client documentation, insurance/medical history and payments.Crisis and ConflictManagementData Consolidation andOrganizationDocumentation andRecordkeepingMicrosoft Office Suite andExcel Payment/Billing Processing Medication Administration Front Desk Representative Appointment Scheduling Information SecurityLANGUAGESHOBBIES AND INTERESTSMaintain accurate documentation of patient vitals, procured patient samples, analyzed test results on a daily basis.Provide individual planning with clients per medical procedures and billing statements.Assist with accurate medical records consolidation and qualified provider data to ensure organized client databaseDocumented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge. English Some American Sign Language Photography Painting Traveling