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Click here or scroll down to respond to this candidateCandidate's Name
Street Address , US PHONE NUMBER AVAILABLE EMAIL AVAILABLE Operational improvementAcute care expertiseEpic, eCW, Athena, Office Ally, Office Practicum, MMIS, Jira, MS Office products First Aid/CPRBudgeting proficiencyPlanning and developmentMedical office administrationPolicy and program developmentHealthcare billingPatient privacy and confidentiality(HIPPA)Strong clinical judgmentOrganizationSeasoned in medical clinical proceduresCurriculum developmentSupervisory trainingCase managementSolution-based interventionsCulturally-competent careDosage calculationFoley cathetersRelationship developmentClinical instructionMedicaid statutes and regulationsNG tube insertion and removalBusiness operationsOne-on-one InstructionPatient and family advocacyIntravenous therapyTeam buildingSmall Group InstructionStrong presentation skillsBAC screening/drug screen collectionElectronic health recordsLearning Management SystemsSupervisionData entryOncology authorityProject organizationTeam managementCustomer serviceProgram managementHealthcare Administration - Ph.D 2025Walden University Minneapolis, MNHealthcare Management - MBA 2020Strayer University Augusta, GASociology - Bachelor of Arts 1995Savannah State University Savannah, GAPractical Nursing - Diploma 2018Baltimore City Community College Baltimore, MDCertified Medical Assistant January, 2024 to Present Evolve Managed Care Solutions Martinez, GACompleted basic physical assessments of [Type] and [Type] patients to provide the best care. Assessed, documented, and monitored vital signs for patients every day. Was in charge of orienting and training new employees on proper procedures and policies. By completing and safeguarding medical records, I was able to protect patient information and maintain patient confidence. Relayed messages from patients to physicians about concerns, condition updates, and refill requests to facilitate effective treatment. Conducted interviews with patients to verify information, record medical history, and confirm the reason for their visit. Implemented care and efficiency improvements to support and improve office operations. Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs. PROFESSIONAL SUMMARYSKILLSEDUCATIONWORK HISTORYProject Manager, Training August, 2021 to December, 2023 eClinicalWorks Westborough, MAScheduled and taught in-class and online courses to expand learning opportunities. Evaluated content and plans on a regular basis in order to improve delivery and effectiveness. Worked closely with hospitals, clinics, and physician offices to identify and quickly resolve issues. Streamlined office operations by effectively monitoring and responding to client correspondence and data communications. Kept the project on track and on budget while serving as project leader. Closed process gaps by implementing new standardized training methods. Practice Administrator January, 2020 to January, 2021 Sterling Sharpe Pediatrics Columbia, SCAll nursing staff had their probationary and annual performance evaluations conducted by me. All of the agency's operations were expertly planned, coordinated, organized, and directed by me. Remained vigilant for situations that jeopardized the safety and well-being of residents participating in activities. Fostered interdisciplinary relationships through negotiation and consensus building to achieve goals for all disciplines. Created annual goals, objectives, and budgets, as well as cost-cutting recommendations. Was the go-between for management, clinical staff, and the general public. Oversaw daily operations at a facility that cared for more than 200 patients each week. Medicaid Waiver Case Manager December, 2016 to January, 2020 Maryland Department of Human Services Baltimore, MD Was in charge of coordinating program referrals for community-based services. Provided ongoing counseling to patients to assist them in dealing with various conditions and processes. Created training agenda for orientation, and annual mandatory trainings Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. Trained staff on various systems to include but not limited to; PRSS, MES, MMIS, MAGI, CMS 64, 31, AND 27 reports, as well as MAX Trainer Facilitator (TEMPORARY) April, 2021 to August, 2021 Blue Cross & Blue Shield of SC Columbia, SCCreated activities and integrated technology to diversify instruction. Assessed the effectiveness of training programs and made recommendations to upper management for improvements. Administered assessments before, during, and after classes. Created orientation and provider nrollment training programs Medic December, 1996 to November, 2016United States Air Force Stateside and AbroadAdministered tests and medications to stabilize patients in the field or in transit. Used pulse oximeters and electronic vital sign machines to assess patient vital signs and status in order to determine care needs. Taught over 1000 EMTs basic life support skills in peace and war times such as; cardiopulmonary resuscitation, oxygen therapy, wound care, eliciting patient history, and splinting.Performed emergency diagnostic procedures, such as stomach suction, airway management, and heart monitoring, to treat patients. Retrieved extremities in the field during combatCertified Medical AssistantCisco Certified Internetwork Expert (CCIE)CPR certified through American Heart AssociationProject Management Professional (PMP)Fellow of American Healthcare ExecutivesBlack Nurses AssociationNational Honor SocietyProject Management InstituteOrder of Eastern StarDelta Sigma Theta Sorority IncorporatedFellow of American Healthcare ExecutivesNational Honor SocietyNAACP, Baltimore ChapterCERTIFICATIONSAFFILIATIONS |
