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Title Pharmacy Technician Customer Service
Target Location US-WA-Vancouver
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Candidate's Name
Certified Pharmacy TechnicianEMAIL AVAILABLE  PHONE NUMBER AVAILABLEWalla Walla, WA Street Address
Highly motivated and accomplished pharmacy technician with a proven history of driving organizational success through streamlined processes and procurement strategies to boost efficiency throughout the pharmacy. Exceptionally skilled in managing and filling prescription requests from physicians and partnering with insurance agencies on billing and verifications. Proven history of keeping patient records with extensive knowledge of HIPAA compliance regulations.Areas of ExpertisePrescription FillingHIPAA ComplianceMedical DocumentationCustomer ServiceInsurance ProcessingInventory AuditingMedication & Supplied ProcurementProcess ImprovementsProfessional ExperienceSafeway Pharmacy, Walla Walla, WA 2006  PresentPharmacy Technician (2015-Present)Accept written prescriptions or refill requests from patients and evaluate information for completeness and accuracy. Dispense prescriptions and over the counter medications to customers of health professionals for approved use. Assemble medicines for prescription, print and place labels with instructions for use. Record medical histories while maintaining confidentiality and compliance with HIPAA regulations. Facilitate inventory audits and purchasing supplies and medications. Manage inmar process for returning expired medications to distributors. Input data and bill insurance companies, as well as communicate with agents regarding problems and verifications.Consistently recognized by customers for outstanding service and going above and beyond.Served as subject matter expert for insurance questions of colleagues.Pharmacy Assistant (2015-2019)Operated cash register and managed money transactions for customer and healthcare professional prescriptions. Answered phone calls and processed orders within pharmacy management system. Tracked and documented inventory of all medication and supplies. Directed questions relating to prescriptions, healthcare, or medications to pharmacist. Accurately type and print prescription labels, including instructions and directions for use. Counted medications in accordance with orders. Fax refill requests to Doctor.Consistently recognized by customers and colleagues for outstanding service and going above and beyond.Head of Sales (2007-2015)Served as primary contact for Safeway customers with bakery questions. Ensured friendly, courteous, and helpful service is performed throughout the department. Wrapped and priced bakery goods for sale and offered insight to ingredients used. Assisted with maintenance and cleanliness of store.Courtesy Clerk (2006-2007)Answered phones and assisted with customer inquiries. Served customers through checkout and bagged groceries and supplies. Rotated products and maintained cleanliness of store and kitchen area.Licenses & CertificationsCertified Immunizer, City of Walla Walla, WA, 2021CPR Certified, City of Walla Walla, WA, 2019Licensed Pharmacy Technician, City of Walla Walla, WA, 2019Certified Pharmacy Technician, City of Walla Walla, WA, 2019Licensed Pharmacy Assistant, City of Walla Walla, WA, 2010

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