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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVETo succeed in a challenging position and to gain as much knowledge and experience as possible. To develop my growth potential to the fullest.EXPERIENCENovember 2021 to PresentTitan Protection and ConsultingOverland Park, Ks 66212Patrol Officer at Harvesters Community Food NetworkInteract professionally with the public, providing assistance and information as needed.Create a positive and approachable presence to enhance public relations.Enforce access control procedures, checking credentials and verifying the identity of individuals entering secured areas.Provide directions and guidance to visitors and employees.Assist visitors with inquiries, providing information and assistance courteously.Address concerns or complaints from the public professionally and escalate when necessary.Intervene in conflicts or disputes, using de-escalation techniques to resolve issues peacefully.Report incidents and maintain detailed records for further review.Maintain clear and open communication with the public, fellow security officers, and relevant stakeholders.Use two-way radios and other communication devices effectively.Site Supervisor at Lightwell 1100 main.Supervise 5 Security OfficersPatrol Client Property (foot patrol of the property inside and outside).Write reports on all suspicious activity.Act as an informal leader for the team.Demonstrate high competency in policies, procedures and expectations.Manage components of special projects.Check credentials to verify proper identity to secure areas.View cameras of Client property (Avigilon).Monitor Lenel S2 (Access control and door alarm system)Handle hostile situations.Handle unhappy customers and employees.Answer and direct coming phone calls.Issue contractors the appropriate keys for their work areas.Help guest with checking in and directing them to the right location.Checking emails and responding accordingly.Working with Google Docs (excel and word) on a daily basis.Greet guests, visitors and tenants in a professional and friendly manner.Patrol the clients property to ensure it was safe and secure for employees, tenants and guests.Site Supervisor at Melaleuca.Patrol Client Property (foot patrol and driving around the property).Routine interior and exterior patrol.Man the security booth to allow verified contractors on to the property.Write reports on all suspicious activity.Act as an informal leader for the team.Demonstrate high competency in policies, procedures and expectations.Manage components of special projects.Check credentials to verify proper identity to secure areas.View cameras of Client property.Handle hostile situations.Handle unhappy customers.June 2018 to December 2021Cerner CorporationNorth Kansas City, Mo 64117Senior Security OperatorManage dispatching and monitoring needs across all campuses.Answer phone calls and create incident reports or other appropriate documentation as required.Proactively identify process improvements and communicate them with leadership.Act as an informal leader for the team.Demonstrate high competency in policies, procedures and expectations.Manage components of special projects.People Management Responsibilities (for associates with one or more direct reports).Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.Daily use of Outlook, Excel, Word, Microsoft Teams, C-Cure door alarm monitoring and admin for granting access to secured areas.Systems used on a daily basis:MIP5000 Radio Console officer communicationiTack for dispatchingGenetec for Cameras/Map ManagerWebControl for Fire Alarm MonitoringPatrolled the Cerner Campus to ensure it was safe and secure for the employees and guests.March 2018 June 2018Titan Protection and ConsultingOverland Park, Ks 66212View cameras of Client property.Handle hostile situations.Handle unhappy customers.Routine interior and exterior patrol.Monitor the entrance to verify residence.Check in and delivery resident packages.February 2017 March 2018City of Kansas CityKansas City, Mo. 64106Assistant to the City Security Manager.Observe and review CCTV cameras with Genentec Software (ETI).Review all reports that are completed throughout the city.Make employee ID badges.Run timekeeping reports for requesting departments, Lenel Software (Stanley Security).Handle hostile situations.Handle unhappy customers.Run reports for security officer activity.Work with the City Attorneys to resolve incidents that happen in or on city property.Monitor the fire system (Kansas City Fire and Safety) within City Hall and Municipal Court.Monitor and respond to all panic alarms in City Hall and Municipal Court.Operate AutoClear Inspection/Detection Security System.Operate Garrett Walk Through Metal Detector/Garrett Hand Held Wand.Assist HR with hostile employees.Schedule off duty police officer for specific location throughout the city.Dispatch responsibilities consist of answering all incoming calls, issuing and receiving vendor/visitor/contractor badges, dispatching security. officers to specific locations, logging all radio incoming radio calls from various locations, controlling access to the building.February 2015 February 2017ISS Uni-GuardKansas City, Mo. 64108CaptainEnforce policies and procedures for City Hall and Municipal Court.Oversee security officers for City Hall and Municipal Court.Control Duties (CCTV, monitor fire system, panic alarms, check contractor and visitors in and out).Assist the City Security Manager when needed.Produce City ID badges.Use of a hand wand, a scanner and an x-ray machine.Building Patrols.Exterior Patrols.Maintain staffing schedules.Maintain and submit payroll for accuracy and timeliness.Review and approve all reports.Run reports for various City Facilities through computer software Lenel On Guard 7.0.Run background checks on all vendors and contractors.September 2014 February 2015ISS Uni-GuardKansas City, Mo. 64108LieutenantOversee 15 security officers.Control Duties (CCTV, monitor fire system, panic alarms, check contractor and visitors in and out.Use of a hand wand, a scanner and an x-ray machine.Building PatrolsExterior Patrols.Maintain staffing schedule.December 2013 August 2014 NPB CompaniesKansas City, Ks 66104Director of SecurityScheduling for 75 officers.Overseen several City accounts.Implemented an attendance policy.Reviewed all time sheets for payroll.Attended weekly meetings on the owners behalf.December 2012 December 2013NPB Companies Kansas City, KS 66104Security SupervisorCCTV Monitoring.Provide assistance to guests; give directions and information asneeded.Provide a safe environment for guest and team members.Provide work direction for security officers.Interior /Exterior Patrols.Handle emergency situations, such as disorderly patrons, medicalemergencies, evacuations.Complete daily assignment logs.May 2006 December 2012 Pinnacle EntertainmentCasino Security (worked at 5 different Pinnacleproperties, 3 of which I was on the opening team)I have held several positions with this company below you will find the positions and duties of each.April 2012 December 2012 LAuberge and Hotel Baton Rouge (Pinnacle Entertainment)Security SupervisorOversee all security operations. Includes security on the boat, on the landing and in the parking lots. (Off-site facilities).Ensure that all procedures are followed as outlined in the internalcontrols and state gaming board regulations.Provide work direction for security officers.Fill out daily work rosters and assign job areas for parking, landing and boat.Prepare monthly schedule and make certain adequate personnel are scheduled each day to provide security at mandatory posts and manage overtime.Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws and intoxicated patrons.Assist security management in case of trouble at the gaming tables.Provide input on security issues, such as emergency preparedness and internal controls, to the corporate security office.Review and approve security reports and forward them to the appropriate locations.Evaluate security officers and supervisors performance; take appropriate disciplinary action; investigate complaints; investigate violations of company policies and procedures and gaming laws; write detailed reports.Testify in court on behalf of the company and state gaming board.Interview applicants for security officer positions; make recommendations for hiring, promoting, and terminating employees.Review monthly financial statement with the General Manger.January 2012 - April 2012 Lumiere Place Casino and Hotels St Louis, Mo 63102 (Pinnacle Entertainment)Security SupervisorOversee all security operations. Includes security on the boat, on the landing and in the parking lots. (Off site facilities)Ensure that all procedures are followed as outlined in the internalcontrols and state gaming board regulations.Provide work direction for security officers.Fill out daily work rosters and assign job areas for parking, landing and boat.Prepare monthly schedule and make certain adequate personnel are scheduled each day to provide security at mandatory posts and manage overtime.Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws and intoxicated patrons.Assist security management in case of trouble at the gaming tables.Provide input on security issues, such as emergency preparedness and internal controls, to the corporate security office.Review security reports and forwards them to the appropriate locations.Evaluate security officers and supervisors performance; take appropriate disciplinary action; investigate complaints; investigate violations of company policies and procedures and gaming laws; write detailed reports.Testify in court on behalf of the company and state gaming board.Interview applicants for security officer positions; make recommendations for hiring, promoting, and terminating employees.Review monthly financial statement with the General Manger.Assist in re-editing and completion of manuals such as the training manual and emergency response plan manual.General office duties, including filing, faxing, memoranda, and reviewed payroll for accuracy.August 2008 January 2012 Lumiere Place Casino and Hotels and February 2010 January 2012 River City Casino St Louis, MO 63102 (Pinnacle Entertainment) Risk Manager at both locations for 2 years.Risk Manager(See Below Same Duties)October 2007 - August 2008 Lumiere Place Casino and HotelsSt Louis, MO 63102 (Pinnacle Entertainment)Security Manager(See Below Same Duties)May 2006 October 2007Belterra Casino and ResortVevay, IN 47020 (Pinnacle Entertainment)Security ManagerOversee all security operations. Includes security on the boat, onthe landing and in the parking lots. (Off site facilities)Ensure that all procedures are followed as outlined in the internalcontrols and state gaming board regulations.Provide work direction for security officers.Fill out daily work rosters and assign job areas for parking, landing and boat.Prepare monthly schedule and make certain adequate personnel are scheduled each day to provide security at mandatory posts and manage overtime.Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws and intoxicated patrons.Assist security management in case of trouble at the gaming tables.Provide input on security issues, such as emergency preparedness and internal controls, to the corporate security office.Review security reports and forwards them to the appropriate locations.Evaluate security officers and supervisors performance; take appropriate disciplinary action; investigate complaints; investigate violations of company policies and procedures and gaming laws; write detailed reports.Testify in court on behalf of the company and state gaming board.Interview applicants for security officer positions; make recommendations for hiring, promoting, and terminating employees.Review monthly financial statement with the General Manger.Assist in re-editing and completion of manuals such as the training manual and emergency response plan manual.General office duties, including filing, faxing, memoranda, and reviewed payroll for accuracy.Participate in American Bureau of Shipping (ABS) safety, fire, man-overboard, evacuation and damage control drills.October 1994 May 2006 Argosy CasinoI held several positions with this company below you will find the positions and duties of each.April 2004 May 2006 Argosy Casino Argosy Casino Riverside, MO 64151Risk ManagerWorkmens Compensation, handle all work comp and general liability claims. Collect and distribute information from medical and accident reports and send it directly to OSHA and our TPA.Work with the HR Director on Litigation CasesAdminister Drug TestOversee the Safety CommitteeMay 1997 - November 1998; December 1999- April 2004 Argosy Casino Riverside, MO 64150Security Shift ManagerOversee all security operations. Includes security on the boat, onthe landing and in the parking lots. (Off site facilities)Ensure that all procedures are followed as outlined in the InternalControls and state gaming board regulations.Provide work direction for security officers.Fill out daily work rosters and assign job areas for parking, landing and boat.Prepare monthly schedule and make certain adequate personnel are scheduled each day to provide security at mandatory posts and manage overtime. Manage overtime and review payroll for accuracy.Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws and intoxicated patrons.Assist security management in case of trouble at the gaming tables.Provide input on security issues, such as emergency preparedness and internal controls, to the corporate security office.Review security reports and forwards them to the appropriate locations.Evaluate security officers and supervisors performance; take appropriate disciplinary action; investigate complaints; investigate violations of company policies and procedures and gaming laws; write detailed reports.Testify in court on behalf of the company and state gaming board.Interview applicants for security officer positions; make recommendations for hiring, promoting, and terminating employees.Review monthly financial statement with the General Manger.Assist in re-editing and completion of manuals such as the training manual and emergency response plan manual.General office duties, including filing, faxing, memoranda, and reviewed payroll for accuracy.Participate in American Bureau of Shipping (ABS) safety, fire, man-overboard, evacuation and damage control drills.November 1998 - December 1999Argosy Casino Riverside, MO 64150Casino Services ManagerOversee the casino services department, which includes guestservices, valet, coat check and the gift shop.Scheduling for guest services, coat check and the gift shop and payroll.Order supplies for printer's embossers and the office.Handle customer complaintsOrder merchandise for the gift shop.Assist with union issues.Assist in re-editing and completion of manuals such as the trainingmanual and the internal controls for the department. |
