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Click here or scroll down to respond to this candidateT a s h a n a L. F r a n c i sLauderdale Lakes, Florida Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLES UMMARYI am a highly proficient and skilled individual with proven experience in the field of customer service, retail and healthcare. I am committed to excelling in any role I am placed and will perform given duties to ensure that the organization's goals and objectives are met.EDUCATION AND TRAININGE XP E R I E N CENovember 2022Center for Career Training, Lauderdale Lakes, 33311Home Health Aide CertificateSeptember 2016-2017Distinction CollegeKingston, JamaicaCaribbean Secondary Education Certificate (CSEC)English ASocial StudiesPrinciples of Business1996-2001Seaforth High SchoolSt. Thomas, Jamaica W.I.High School DiplomaDecember 2022 CurrentEdler Alternative Home Health AgencyHome Health AideFacilitates activities of daily living, personal hygiene management, feeding, and ambulationAdminister medications to patients and perform follow-ups regarding prescriptions and supplementsConduct routine checks on patient vitals, blood pressure, blood sugar, and heartMake beds and sanitize surfaces to support activities of daily livingCoordinate doctor appointments, exercise, recreation, and family visits to maintain scheduleSeptember 2020 August 2023Carina KremenCaregiverAssist patient with bathing and dressing to promote personal hygieneAdminister medications to patients and perform follow-ups regarding prescriptions and supplementsPerforming routine checks on patient vitals, blood pressure, blood sugar, and heartFollow safe lifting and transferring techniques to transport the patientTrack and report clients' progress based on observations and conversationsApril 2019- February 2020Itel BPOCustomer Service RepresentativeTake customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customersCall clients and customers to inform them about the companys new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and information about billing, shipping, warranties and other account itemsApril 2018- March 2019MegaMart SupermarketCashierAcknowledge customers in a friendly and respectful mannerProcess returns as per the store policy.Ensure cash area is kept neat, tidy, well organized.Inform customers of in-store promotions, pricing specialsOperating scanners, scales, cash registers, and other electronicsBalancing the cash register and generating reports for credit and debit sales.Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.June 2014- January 2018Kingston Wharves LtdCustomer Service RepresentativeEnsure excellent customer service delivery in accordance with service standardsPerform cashiering, data entry charges, documentation archiving and receptionist functions on a daily basis.Scrutinizes documents for validity, ensuring correct charges are applied and then processes the transactionsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Accurately enter and update core systems with correct charges and codes; verify and validate data and collect charges timely as per service standards.R E F E R E N C E SAvailable upon request. |
