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Title Call Center Representative - Work From Home
Target Location US-PA-Monongahela
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Donora, PA
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE

Authorized to work in the US for any employer


Work Experience

Program Supervisor/specialist
DIVERSIFIED HUMAN SERVICES - Charleroi, PA
February 2012 to Present
1. Implements short and long term program goals ensuring compliance
to all government rules, regulations, and agency policies and
procedures.
2. Assist in the preparation of an annual budget, monitors monthly
expenditures, and identifies new funding sources.
3. Provides in-service training for staff through individual conferences or
staff meetings, monitoring performance to ensure the delivery of
quality program related services.
4. Responsible r interviewing, training, scheduling and evaluating all
program staff.
5. Report and respond to all incidents and issues in an appropriate and
timely manner and report findings to director.
6. Prepares and and submits all required correspondence, records,
reports and documentation in an accurate and timely manner.

Therapeutic Support Staff
Behavioral Dynamics, Inc - Washington, PA
August 2005 to February 2012
1. Assist the child in developing age-appropriate daily living skills and social and cultural interaction
skills with his/her peer group, family, and other social groups or settings
2. Provide support to parents and other responsible adult in their efforts to provide direct supervision
of the child
3. Assist in implementing alternative activities to redirect challenging behaviors.

Supports Coordinator
Washington Communities MH/MR - Washington, PA
June 2007 to April 2008
1. Conducts in-depth initial assessments of individuals with intellectual disabilities, families, and
service providers to determine the nature of the individual service needs and provides a provisional
diagnosis and Life Management Plan.


Education
Bachelor's in social work
California University of Pennsylvania - California, PA
August 1989 to May 1997


Skills

    CPR (10+ years)
    Documentation
    Outlook
    Case Management
    training
    Time Management
    Fire Safety (10+ years)
    Social Work (10+ years)
    Developmental Disabilities Experience (10+ years)
    Group Therapy (10+ years)
    Child Protective Services (2 years)
    Crisis Intervention (10+ years)


Certifications and Licenses

Project Management Professional (PMP)
Present
I need to renew certification


Assessments

Teamwork: Interpersonal Skills   Proficient
January 2020
Resolving disputes, solving team problems, and understanding nonverbal cues.
Full results: Proficient


Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.

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