| Candidate Information | | Title | Customer Service Front End | | Target Location | US-PA-Scranton |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateslusarkjohn@John gmail.Slusark com Scranton,WORK HISTORYInventory Clerk at Allen DistributionStreet Address /2023 - 01/2024 (1 year)Allen Distribution - Jessup, PACompleted physical inventory counts daily.Kept track of inventory, tracked usage, and documented any discrepancies. Reported inventory balances and cycle counts in both the ERP and WMS systems.Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies. Used Stand up forklift, order picker, and pallet jacks. Customer Service Manager at Navy Exchange (NEXCOM) 04/2019 - 02/2023 (4 years)Navy Exchange (NEXCOM) - Naples, ItalyWorked in high-volume, multi-cultural dynamic environment providing skilled assistance in processing Currency Exchange, Western Union transactions, Special orders, residential services such as rent payments, home heating sales and appointments, Vehicle fuel sales. Processed monthly, quarterly and yearly accounting documents. Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes. Kept accurate and current customer account data with manual form processing and digital information updates.Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards.Front End Manager at Navy Exchange (NEXCOM)04/2009 - 03/2019 (10 years)Navy Exchange (NEXCOM) - Naples, ItalyResponsible for the daily operational management of the front end check out.Managed 22 associates and 3 lead cashiers.Counted the cash in the register drawer at the start and end of each shift. Kept up to date on store promotions and made sales pitches to customers. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.Trained new team members on how to use the POS system, customer service strategies, and sales objectives.Used my strong operations knowledge and problem-solving abilities to resolve customer issues for the front-line and departments throughout the store.Reallocated personnel resources based on current customer levels to maintain a consistent balance between demand and operational needs. Observed associate flow and noted areas where mentoring and retraining were needed, as well as associates who went above and beyond. Set an example of excellent customer service and held the cashier team accountable for providing expert assistance on a consistent basis. Instructed and coached members of the cashier team on proper checkout procedures and strategies in order to increase customer satisfaction. Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.Setting effective work schedules and breaks, as well as effectively delegating assignments, allowed me to meet coverage demands. Kept an eye on self-checkout systems and offered assistance or intervention as needed.Consumables Supervisor at Navy Exchange ( NEXCOM)05/2007 - 03/2009 (2 years)Navy Exchange ( NEXCOM) - Naples, ItalyWas in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, Plan-o Gram resets and shrinkage prevention.Analyzed data on stock levels, customer sales, and other factors, identified trends, and presented findings to senior management to assist them in making effective operational decisions.was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals. Devised and implemented sales promotions and advertising campaigns to increase profits and attract new customers.Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures.Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.Chargeback Supervisor at Navy Exchange (NEXCOM)01/2006 - 04/2007 (1 year)Navy Exchange (NEXCOM) - Naples Italy, ItalyResponsible for implementing computerized chargeback program. Processed chargebacks for damaged or misshipped merchandise and customer returns. Obtained return authorization completed chargeback documents, and arranges for return to vendorImproved inventory and recordkeeping accuracy by conducting thorough inspections of defective merchandise.responsible for investigating and resolving customer disputes to include cases of fraud, billing errors, or product defects. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.stablished long-term customer relationships through prompt and courteous service.Warehouse Inventory Specialist at Navy Exchange ( NEXCOM) 09/2001 - 02/2006 (4 years)Navy Exchange ( NEXCOM) - Naples, ItalyResponsible for conducting inventory cyclical counts and comparing to source documents and or computerized inventory records for the purpose of correcting errors and updating computerized on hand inventories. Reviewing inventory reports to identify amounts of on hand inventories in relationship to established MIN MAX levels and supply goals. reporting inventory discrepancies to responsible merchandise section manager and monitor resolutions and report progress. Responsible for processing purchase orders, store invoices, charge backs and resolving frustrated fright issues.Routinely monitor overseas in transit reports, outstanding distribution reports, negative on hand reports, zero on hand reports and store transfers as well as any function that will support the common goal of achieving positive results for the activity.Maintained strong vendor relationships, which included arranging pricing and delivery structures as well as managing specific shipment or paperwork issues at all stages.Internal teams and customers benefited from my expertise in inventory management and current stock levels, which improved accuracy and product availability.Softlines Supervisor at Navy Exchange ( NEXCOM)05/1995 - 08/2001 (6 years)Navy Exchange ( NEXCOM) - Naples, ItalyResponsible for the efficient operation of the Soft Lines retail selling floor. Duties included., providing work direction and supervision of sales floor associates. Prepared work schedules and assignments, on the job training, orientation and instructions on new procedures. Reviewed the progress of subordinate s accomplishments as well as performance appraisals.Responsible for ensuring timely stock replenishments. Determined available floor space and amounts of merchandise displayed. Supervised periodic and yearend inventory controls. Performed other related duties such as preparing accounting documents, cash collection timecard maintenance and correspondence with management and the buying department.Loss Prevention Safety Officer at Navy Exchange (NEXCOM) 07/1990 - 04/1995 (5 years)Navy Exchange (NEXCOM) - Naples, ItalyResponsible for opening, closing and surveillance of Exchange Warehouse and Retail Center facilities to ensure all personnel follow established procedures.Tactfully dealt with potential Buyers, customers and vendors. Maintained seal and key logs and monitored high value merchandise transfers.Responsible for identifying and researching discrepancies in shipping and receiving.Maintained integrity and confidentially of information when assisting with investigations.AccomplishmentsPlayed a key role in training and development.Leader in training associates in PREMIER customer service classes Led the organization in yearly Customer and Associate surveys Led the team in Navy-Marine Corp relief Society fund raising events Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product service complaints and customer satisfaction.EDUCATIONSome college Lackawanna CollegeGraduated 1970Business ManagementOld Forge High SchoolGraduated 1983High SchoolSKILLSResource management, yearApplicant tracking systems, yearTime management, yearIndustrial and organizational psychology, yearLANGUAGESEnglish, ModerateSOCIAL NETWORKSFacebook, https://YesTwitter, https://yesLinkedin, https://LINKEDIN LINK AVAILABLE ABOUT MEI served in the militaryI have a drivers licenseI have management experienceI have a security clearance |
