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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Knoxville, TNSUMMARYSeasoned professional with 3+ years of experience in risk management, fraud detection, and compliance, seeking a Risk, Fraud, and Compliance Specialist role. Expertise in establishing risk management systems, conducting annual due diligence, and maintaining regulatory compliance. Proven track record in onboarding, customer education, and fostering positive customer relationships, coupled with a strong background in mental health counseling. WORK EXPERIENCEOwl Practice Suite Knoxville, TNOnboarding Specialist/ Risk and Fraud Specialist Jul 2023 - Mar 2024 Conducted comprehensive onboarding sessions, including product demonstrations and company presentations, to educate new users and optimize product setup, enhancing customer understanding and accelerating time to value. Addressed and resolved various customer impediments ranging from product issues to knowledge gaps, significantly improving product adoption and contributing to a robust and loyal customer base. Analyzed and assessed transactions to identify potential fraud, adhering to risk and compliance policies while maintaining strict confidentiality, resulting in the safeguarding of customer and company assets. Collaborated with internal teams and external partners to resolve fraud cases and non-compliance issues, ensuring effective communication and adherence to established procedures and regulatory standards. Elavon - Subsidiary of U.S. Bancorp Knoxville, TNRCA Specialist 4 May 2021 - May 2023 Conducted comprehensive annual due diligence for Third-Party Risk Management (TPRM), ensuring alignment with business objectives and regulatory compliance. Established and maintained robust risk management and internal control systems to adhere to established risk appetites and tolerances. Identified and managed business line risks, providing assurance of compliance with the Enterprise Risk Appetite Statement and Enterprise Risk Management Policy. Developed and upheld policy-related limits, enhancing monitoring and reporting mechanisms for accurate risk identification, measurement, and control.Pasadena Villa Smoky Mountain Lodge, Po'alani Inc, BHG, Care Hawaii Knoxville, TN Mental Health Therapist Oct 2015 - Apr 2021 Conducted comprehensive biopsychosocial assessments and collaborated with multidisciplinary teams to develop and revise individualized treatment plans, ensuring alignment with patient needs and clinical goals. Guided patients through treatment protocols and center policies, while meticulously maintaining their documentation, including consent forms, reports, and session notes. Provided a range of therapeutic services, including crisis intervention, risk assessments, and psychotherapy for individuals and groups, focusing on trauma, grief, and overall mental health improvement. Contributed to program development by creating engaging group curriculum materials, and coordinated patient care transitions, ensuring seamless referral processes and adherence to clinical standards. D&S Community and Residential Services/ Breakthrough Corporation Knoxville and Blount Counties Protection From Harm Coordinator/Incident Manager Feb 2013 - Nov 2014 Managed the provision of care for adults with intellectual and developmental disabilities, focusing on safety and enhancement of their quality of life. Conducted investigations into Reportable Staff Misconduct and collaborated with external agencies, including DIDD, APS, and law enforcement, on serious allegations. Administered Incident Management and Human Rights Committees, ensuring adherence to restrictions and maintaining comprehensive records and documentation. EDUCATIONLincoln Memorial UniversityMasters of Education in Mental Health CounselingKnoxville, TNAug 2018King UniversityBachelor of Science in PsychologyKnoxville, TN2015CERTIFICATIONSDriver's License NoneSKILLSExcellent Written CASE MANAGEMENT (2 Years) INCIDENT MANAGEMENT (1 Year) Excel Microsoft Office Motivational Interviewing Crisis Intervention Meeting Facilitation Microsoft Excel Data Collection Microsoft Word Customer Service Intake Experience Curriculum Development Crisis Management Program Development Management Compliance Management Time Management SharePoint Financial Services Documentation Review Project Management Google Suite SaaS SQL Computer Networking Aws Workday HubSpot Analytics GitHub Salesforce |
