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Candidate's Name
                                       General Business Professional  Salem, OregonPHONE NUMBER AVAILABLEDetails415 Elma Ave SE, Salem, Oregon, 97317, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsEffective Time ManagementAbility to Work in a TeamAdaptabilityComplex Problem SolvingResearchLanguagesEnglish

ProfileMulti-Talented professional with experience in account administration, fraud prevention and other consumer-facing rolls. More than fifteen years  experience in working with the public and collaborating in team environments. Educational background in diverse social issues such as culture, crime and human behavior.Objective: Seeking an opportunity to apply my knowledge and skills towards the success of your company.
Employment HistoryFraud & Claims Representative - Phones | Salt Lake City, Utah & Fraud & Claims OPS - Investigations | Salt Lake City, Utah & ITAT Identity Theft Assistance Team - Salt Lake City, Utah & Quality Assurance Administrator | Portland, Oregon at Wells Fargo, Utah & OregonJune 2016   March 2024I worked with-in several departments at Wells Fargo Corporation. I took inbound Customer Service Calls and opened Online Fraud Claims, I transferred to the Fraud Claims Department and processed the existing Online Fraud Claims. I worked in the Identity Theft Department administering Identity Theft Claims. And I most recently worked with the Wells' Customer Correspondence and Quality Assurance Teams.
      I managed all areas of customer personal and business bank accounts, following a one-agent case management system.      I resolved fraud claims by researching online transactions and online login history to determine the flow of money movement.      I detected fraud patterns and reported my finding to upper management.      I reduced account errors by reviewing fellow agents  identity theft claims and customer correspondence.
Criminal Information Tech II at State of Utah - Department of Public Safety   BCI Taylorsville, UtahMarch 2014   June 2016Researched government databases and conducted criminal background checks to approve or deny concealed firearm permits for the Bureau of Criminal Investigations.      I prevented offenders from obtaining firearms by completing criminal back ground checks using Federal and State Databases such as NCIS, FBI, etc.
      I Determined the identity of each CFP Applicant by logging fingerprint cards into the BCI database system.
EducatioNBachelors of Science Degree in Sociology & Criminology, University of Utah, Salt Lake CityJanuary 2003   December 2007Honors;National Dean's ListNational Chancellors List