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Clare, MI Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEHuman Resources Leader Operations ManagerAreas of ExpertiseHuman Resources: Professional with proven experience in the human resources (HR) management field, ranging from planning and coordinating HR matters to dealing with employee matters. Highly skilled in all facets of HR management from recruitment, onboarding, to training and development.Operations Management: Expert in operations management, optimizing processes for increased efficiency in areas such as HR and budget administration.Communications: Strong communicator with strengths in interfacing with employees and clients with a high-level of customer service.Professional ExperienceAsona Home Health Mount Pleasant, MIAssistant Director of Services, August 2019 to PresentRelated Skills: HR Leadership, Operations ManagementOversee daily office operations, ensuring business objectives are met. Manage human resources matters, including recruitment, onboarding, training, learning and development, and performance of employees. Foster an inclusive environment, ensuring employees work in a safe and positive work culture. Serve as resource person to prospective and existing clients, generating new business opportunities.Key Achievements:Promoted to Assistant Director of Services, gaining recognition for cost-cutting measures for company savings.Devised business plans, streamlining business procedures with tailored recommendations.Mid-State Court Servicing, Inc. Clare, MIFounder and Director, April 2008 to PresentRelated Skills: HR Management, Business OperationsLead in the management of staff members, including interviewing, hiring, training, evaluating, and firing employees. Perform employee related budget matters, including payrolls, and account reconciliation. Cultivate strong knowledge of privacy laws and confidentiality regulations.Key Achievement:Successfully build and run a business, grooming new employees to fulfill their roles.Walmart Mount Pleasant, MIAsset Protection Assistant Store Manager, May 2018 August 2019Related Skills: Team Supervision, Training and Development, Merchandise, Logistics, OperationsManaged merchandise inventory, optimizing processes through investigation and resolution of company policies and criminal activities. Lead in facility-level training for associates, ensuring customer-related matters such as needs, complaints, and issues were addressed and resolved quickly. Ran claims and receiving operations, in line with company guidelines.Key Achievement:Streamlined operational processes, decreasing thefts by 25%.Mid-Michigan Community Action Agency Farwell, MIPayroll HR Coordinator, May 2017 August 2018Related Skills: Human Resources, Personnel ManagementDelivered support on employee matters, including recruitment, interview, reference checks, and orientation. Maintained employee records, such as I-9 documentation, promotion, pay raises, transfers. Handled payroll processing on a semi-monthly basis, processing and distributing checks.Key Achievement:Accomplished all audits, based on company guidelines.Additional experience as Senior Registered Behavioral Technician with Centria Healthcare (Alma, MI),Certified Registered Behavioral Technician with Christian Home Services (Mount Pleasant, MI),Process Server with Van Ochten Process Serving (Utica, MI), andOffice Manager and Scheduler with Compassionate Care (Midland, MI).EducationBusiness AdministrationUniversity of Phoenix, Tempe, AZBusiness AdministrationOakland University, Rochester, MIProfessional TrainingFirst Aid Microsoft Office Written Communication Sales: Influence and NegotiationAccounting: Basic Principles Spreadsheets with Microsoft Excel Human Resources Skills: Recruiting |