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Street Address  Coral Glen Loop Apt. 205Altamonte Springs, FL Street Address
USAHome Phone PHONE NUMBER AVAILABLECell Phone PHONE NUMBER AVAILABLE (primary contact)Email EMAIL AVAILABLESKILL SUMMARY. Multi-Cloud (AWS/Azure) IaaS, PaaS, SaaS. VPC, S3, Terraform, Docker, Kubernetes. SCCM/SCOM/WSUS/Sysprep. Server 2019+, OpenBSD/Ubuntu Desktop. SSL, DNS, LDAP, DHCP Implementation. Veritas Net Backup/Backup Exec. Remote Support (VNC/WebEx/Securelink/LogMeIn). Load Balancers (Kemp, F5). Netapp NAS/SAN Administration, iSCSI, FC, NFS, CIFS. LAN/WAN, POS installsWORK HISTORY(Aug 2023 - Feb 2024) Optum/United Health Group, ApplicationSupport Tier 3. Rhapsody interoperability & API interaction. Optum patient portal support, HIPPA compliantenvironment. data investigation/analysis. Used Postman and Insomnia API query tools. Splunk, Service Now, Swagger UI tools. Touchworks medical record system. Improved processes as a OneNote document contributor(Oct 2022 - Mar 2023) Medicus IT, Tech Support Tier 2. MSP serving the medical industry. Connect Wise Manage, IT Glue, EMR support (eCW/Nextgen). Datto RMM, Datto BCDR devices. SSL, Domain renewals. Buffalo NAS. O365 Admin, Azure. Meraki, Lionguard, Auvik network monitoring/management(Aug 2021 - Apr 2022) Vertex Inc, Software Support EngineerII. App Dynamics Health Monitoring (SaaS and Cloud). External ERP Integration (LeaseWave, Oracle). API/Connector integration (SAP, SIC, JD Edwards, OracleR12). SSL Integrations, LDAP Integrations. Web Services, Java/JVM Integrations. XML input/output analysis, log analysis. SOAP/REST (postman, soapUI)(Dec 2017 - Jan 2020) Central Square Technologies,Software/System Support II. Public Sector Financial Application (premise and cloudofferings). Government Compliant Public Administration SoftwareSuite. Multi-Server Application Server Administration.. Peripheral device support (printers/scanners), PCL5control files. Workflow VBscripts, XML, SQL/SSMS. Troubleshoot IMAP/SMTP issues (Exchange, Office365). SSL/HTTPS (certificate installation, web forms, serverbindings). IIS web services/configuration. Load Balancing (Kemp, F5). Installs & hotfix updates utilizing tiered andorchestration scripts(Nov 2016 - Sep 2017) Oracle, Software Support Engineer. Opera PMS (Property Management System). Remote Support via WebEx/Bomgar. Internal/External System Interface Support (IFC8). Oracle SQL 10/11g queries/table maintenance. Oracle Opera 9 Cloud (cloud-hosted solution)(May 2016 - Jun 2016) RHT/Advantage Rental Center, IT SupportTechnician. AD account management/creation (multi-domain). Exchange mailbox creation/admin via EAC. Desktop/Server/Printer Support. Internal Systems Software Support. Network Monitoring/Support. New User Setup/MAC's(July 2015- March 2016) Darden Restaurants, Network SupportTechnician. NCR POS Terminals/KDS/table management systems. Thermal Receipt Printers/J-tech pager systems. POS Ready for Windows. Proactive Net hardware/software monitoring. Statseeker Network Monitoring Tool. Verizon Business Frame/T1 support/Cradlepoint wirelessbackup. Juniper srx240 router, srx100 firewall, SE2200 switchsupport. SCCM/Hyper-V 2012 R2. HP Proliant Server Support/ILO Remote Management. MAGIC Incident Management System(May 2015- June 2015) UnbreakableIT, Inc, Tier 2 SupportEngineer. Managed IT Services. LabTech Remote Management. Windows Server Administration (03, 08, 2012). Veeam Backup/Restore Maintenance/Administration. ConnectWise Ticketing/KB System. Sonicwall/Fortinet Configuration/Administration. End User Support, Break/Fix, Software Support. ESXi 5.x/6, vsphere, Hyper-V installation/deployment. Network support/maintenance(Mar 2015-Apr 2015) ASM Research/Dept. of Veteran Affairs,Security Analyst. Network Security/Vulnerability Remediation. SCCM. NEWT (Nessus Enterprise Web Tool). Convert Scan Results to Remediation Report. Minimum Baseline vs. Remediation Level Requirement(Oct 2013-Dec 2014) Aspect/Voxeo Software, Technical SupportEngineer. Prophecy and CXP media platform/software support. XML, ccXML, VXML, Java. Email/Live Chat Support. Wireshark/PCAP. SIP, VOIP. ASR, TTS, Nuance, Loquendo. Tomcat, Squid. Splunk(Oct 2013-Oct 2013) DaVita Pharm/Vaco Staffing, MigrationTechnician. New Dell Optiplex 790/7010 setup & applications verified. Enterprise migration from XP to Win7. Utilized PXE NIC boot to provision images. Construct/Deploy portable small-form nurses stations. Maintain inventory and asset accountability(May 2013/Aug 2013) Kavaliro/Millennium Technologies (variousprojects)PWC Corporate Convention--Rosen/Shingle Creek HotelDealer.com Convention--Rosen/Shingle Creek Hotel. Network Setup/Support, convention IT support. CAT 5/6e installation, topology planning. Switch IP/netmask/gateway configuration (private network10.x.x.x). Connectivity testing/verification for convention booths(May 2013-Jun 2013) Veredus Corp/CFI, Technical SupportEngineer. Helpdesk/End-User Support (HW/SW/Printer/NetworkSupport). Host/Client Internet/Intranet Connectivity. AD User/Computer Account Administration. Office/Outlook 2K3/2K7/2010. Lawson, Image Quest, Sun/Java Mail, Thunderbird. Windows 7 post-migration support/remote support (VNC)(Jun 2010-Feb 2013) NetApp Technical Support Engineer. On-Track SMBR (single mailbox recovery). vFiler, Vsphere, VSC, ESX, RDM/VMDK. SAN/NAS/FAS. SSH/SSL, RSH, Telnet. MPLS, OSPF, LACP, FSPF. NDMP/VSS/tape/VTL. deduplication (A-SIS). Snapmirror/Snapvault, snapshot backups, OSSV. Snapmanager for Exchange/SQL(backup/restore/verification). iSCSI, FC (copper/fiber), FCoE, NFS, CIFS. DFM, OnCommand System Mgr/Protection Mgr/Op Mgr. High Availability (HA/MPHA), SyncMirror, Raid-DP, plex. Ontap 7.x-8.0 7-Mode, 8.1/8.1.1/8.1.2 CMODEEDUCATIONDiploma - Coral Gables Sr. HighCompTIA Network+ (COMPPHONE NUMBER AVAILABLECompTIA Security+ (COMPPHONE NUMBER AVAILABLECompTIA Cloud+, CCAP, CSCP (COMPPHONE NUMBER AVAILABLEDell DCSE Portables/Desktops (Tech ID# 493184)Netapp NCDA PHONE NUMBER AVAILABLECISSP, Certificate of Completionhttps://app.thecloudbootcamp.com/certificates/ktenvlf5xp(cloud bootcamp)*CompTIA Transcript*KW7G1WV2KEF11FNC*NetApp Transcript*DCL3EHSK2B4ECTQ9REFERENCES*LinkedIn Profile*http://LINKEDIN LINK AVAILABLEDoug Bjelland, United Health Group, EMAIL AVAILABLEPHONE NUMBER AVAILABLEVinutha Boppinedi, United Health Group,EMAIL AVAILABLEMedicus IT EMAIL AVAILABLESean Handforth, Aavalar Consulting (Vertex Inc) PHONE NUMBER AVAILABLEx.12Jacob Barnard, Centralsquare www.theworknumber.com(EMAIL AVAILABLE)Sam Farris, Oracle PHONE NUMBER AVAILABLELuke Crosby, RHT/Advantage Rental PHONE NUMBER AVAILABLEBrian Scutero, Darden/Tekpartners PHONE NUMBER AVAILABLEAlethea K. Ashley ASM Research (Dept. of VA) PHONE NUMBER AVAILABLESarah Morales, Aspect Software PHONE NUMBER AVAILABLEScott Nelson, Convergys/Netapp PHONE NUMBER AVAILABLE/PHONE NUMBER AVAILABLECharlie Strauter, eFusion Inc. PHONE NUMBER AVAILABLE/pre>