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Click here or scroll down to respond to this candidate..Candidate's Name
Salesforce Administrator (US CITIZEN)Address Southfield, MI, Street Address
Phone PHONE NUMBER AVAILABLEE-mail EMAIL AVAILABLE Around 5+ years of experience working with salesforce.com sandbox and production environments. Extensive experience in designing, creating and maintaining Salesforce.com Work flow Rules, approvals, Email Templates (HTML & Visual Force Templates). Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, custom page layouts, Worked with Data Loader for data migration related activities. Extensive experience in Creating Roles, Profiles, Email Services, Sharing rules, Custom objects, Page Layouts, and Permission Sets. Managing User Acceptance Testing, created user training manuals, and conduct user training sessions. Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc. Extensive experience in maintaining and improving existing Salesforce implementations, maintained user security permissions in compliance with organizational needs. Administration, Configuration, Implementation and support experience on Salesforce.com platform- Sales as well as Service Cloud. Experience on implementations, and maintenance for support Projects for different SFDC applications. Expertise in developing, deploying and integrating Salesforce.com CRM solutions. Have experience working in Agile and Waterfall Environment Team Player as well as able to work independently with minimum supervision, innovative & efficient, good in debugging and ardent desire to keep pace with latest technologies Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment Effective Communicator with good Interpersonal and Customer Relational skills. Strong analytical and problem solving skills, excellent planning and multi-tasking abilities, with proven experience in utilizing people and process knowledge to help enterprise make critical decisions. SkillsSalesforce Technologies: Salesforce.com, Workflow, Approvals process, Dashboards, Reports, Analytic Snapshots, Custom Objects, Tabs, Force.com Eclipse IDE Plug-in Web Services :Apache Tomcat 5.0.24/7.0.21Databases :MS Access, Microsoft SQL Server, SQL & PL/SQL Tools/IDE: Eclipse IDE, Force.com IDE..Work HistoryJAN223-CurrentSalesforce Administrator JUNE 2022- PRESENTBank of America, Lansing, MI Managed and administered Salesforce CRM platform, ensuring optimal performance and user satisfaction. Configured and customized Salesforce to meet the unique needs of the banking sector, including custom objects, fields, and page layouts. Collaborated with business stakeholders to gather requirements and translate them into technical solutions within Salesforce. Developed and maintained reports, dashboards, and workflows to support sales, service, and marketing teams. Implemented and managed user profiles, roles, and permission sets to maintain data security and access controls. Conducted regular data quality audits and implemented data cleansing processes to ensure data accuracy and integrity. Provided training and support to Salesforce users, including creating documentation and conducting training sessions. Implemented automation solutions using workflow rules, process builder, and flows to streamline business processes and improve efficiency. Integrated Salesforce with other systems and applications, such as banking applications and third-party tools, to enhance functionality and data synchronization. Managed Salesforce releases and upgrades, including sandbox management and deployment planning. Provided technical expertise and support to cross-functional teams, ensuring alignment with Salesforce best practices and industry standards. Stayed current with Salesforce features, updates, and best practices, and recommended enhancements to improve system performance and user experience. Participated in the development and execution of Salesforce projects and initiatives, from requirements gathering to implementation and support. Acted as a liaison between business stakeholders and technical teams, translating business requirements into technical solutions within Salesforce. Supported the overall Salesforce strategy, aligning with business goals and objectives to drive success.Salesforce Administrator AUG 2020- MAY 2022Deloitte, Lansing, Mi Managed Salesforce CRM project ensuring alignment with project goals and objectives. Configured and customized Salesforce to meet the specific requirements, including eligibility determination and case management. Developed and maintained reports, dashboards, and workflows to support project's operational and reporting needs. Implemented and managed user profiles, roles, and permission sets to ensure data security and compliance... Conducted regular data audits and implemented data quality improvement processes to maintain accurate and reliable data within Salesforce. Provided training and support to Salesforce users, to facilitate user adoption and proficiency. Implemented automation solutions using workflow rules, process builder, and flows to streamline business processes and improve operational efficiency. Integrated Salesforce with external systems and data sources to enhance functionality and data synchronization. Managed the deployment of Salesforce releases and updates, including testing and validation processes. Stayed current with Salesforce features, updates, and best practices, and recommended enhancements to support the project's evolving needs. Participated in the planning and execution of Salesforce projects and initiatives, contributing to the overall success of the project. Supported the strategic vision for Salesforce within the project, aligning with the project's goals and objectives to drive positive outcomes.Junior salesforce Administrator. MAY 2019- JULY 2020 Sunnova Energy, Houston, TX Experienced in analyzing business requirements, and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships. Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings. Experience working on Case Management, captured cases from the company's website and customer emails. Created case sharing model and assigned cases to users according to the role hierarchy. Escalated cases according to the case priority. Worked on Auto response rules if customers contacted beyond the business hours. Worked on Record Types, Validation Rules, Triggers and Page Layouts. Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent. Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects. Worked on various Salesforce.com standard objects like Lead,Case Management, Accounts, Contacts, Content, Reports and Dashboards. Worked towards preparation of requirements management plan, business and functional requirement documents. Developed custom Objects and Fields as specified in the scope document. Worked on designing different custom dashboards for various user groups based on their business functionalities and needs. Involved in deployment process and implemented scrum best practices in the project...EducationMaster of Science: Computer and Information Science University of Michigan Michigan. Aug 2020 to DEC 2021 BTECH- ELECTRONICS AND COMMUNICATIONAL ENGINEERING SRI INDU COLLEGE OF ENGINEERING AND TECHNOLOG India. August 2015 to May 2019 CertificationsSalesforce Admin CertifiedSalesforce Platform Developer1Salesforce Sales Cloud Consultant |
