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Candidate's Name  PHONE NUMBER AVAILABLEStreet Address  EMAIL AVAILABLEProfessional ProfileOver 18 years in a Call Center Environment with Extensive Communications Training, and Technical Support Experience.Microsoft WordIR Call Event SpecialistQuality Control TrainingAccounts SpecialistCisco Systems Technical TrainingBusiness Administration DegreeWork HistoryTechnical Support SpecialistCisco Systems Certification-UCaaS; IntradoResolve problems, escalating to appropriate departmental staff any issues that may adversely impact client.Contact common carrier and work with them to resolve issues determined to be in their area of responsibility, acting as a liaison between them and the client.Update information on trouble tickets as necessary, and close out trouble tickets when clients' issues have been resolved.Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures.Senior Event SpecialistResponsible for scheduling walk-throughs in advance for all calls on the event services log. Submit branding & annunciator requests.Receive and Execute leading calls with a variety of features and QA sessions. Independently solve customer issues escalating to supervisor any situation outside the employee control that could adversely impact the services provided.Investor Relation Call Specialist & Fortune 500 Accounts Specialist.Perform scripting and assist with presenting Introductions and other speaking roles for High Level events.Provide Quality Control & Trouble shooting for Customers or Conference Speakers and/or Attendees that may require assistance. Dealing with Interpersonal Relations using Business Etiquette.Assist leadership in Overseeing Special Accounts for Call ExecutionWork HistoryTechnical Support SpecialistIntrado, West Point GaJanuary 2018-2023Event SpecialistWest, West Point Ga,November 2009-2018,Call Execution AgentIntercall West Point Ga,November 2004-2009EducationBachelors Degree-Business AdministrationRoosevelt University, Chicago ILGraduated 1988Associates Degree-Word ProcessionIllinois School of Commerce, Chicago ILGraduated 1984Awards & RecognitionsEmployee of the QuarterEmployee of the MonthValue SystemReferencesReferences available upon request.Lisa Stiggers EMAIL AVAILABLE PHONE NUMBER AVAILABLEAaron Chambers EMAIL AVAILABLE PHONE NUMBER AVAILABLEVinayaka Hegde EMAIL AVAILABLE PHONE NUMBER AVAILABLE/pre>