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Click here or scroll down to respond to this candidateCandidate's Name
Twin Cities Metro Area PHONE NUMBER AVAILABLEEMAIL AVAILABLE www.linkedin/in/Candidate's Name SENIOR CUSTOMER SUCCESS MANAGERExceed Client Service Expectations Nurture Strategic Account Relationships Retain and Grow Revenue and Margin Accomplished sales and service professional with proven track record of consistently delivering results for small to large clients across broad sectors including healthcare, communication, financial services, insurance, and utilities Solution-oriented, proactive, effective communicator and unifier possessing natural aptitude for collaboration Confident, positive, energetic problem solver with high EQ used to build and nurture strong client relationships while bringing out the best in individuals and teams Extensive experience and knowledge in enterprise telecommunications solutions Client Focus Project Management Relationship Management Attention to Detail Problem Solving Cross-Functional Collaboration Solution Orientation Communication and Presentation Skills Active Listening Negotiation Leadership and Coaching PROFESSIONAL EXPERIENCELumen, Denver, CO 06/2023 presentAccount and Channel DirectorResponsibilities include building and nurturing relationships and collaborating with strategic channel partners as part of a newly created strategic business unit focused on building and expanding advance solutionsCollaborate with client partners to identify and solve business infrastructure challenges and opportunities in order to propose and implement appropriate solutions to enable customers to drive revenue, profits and efficiencyDevelop project proposals and plans for timely and effective implementation for of a variety of network solutionsLead alignment with cross-functional teams and internal/external senior leadership to develop strategic plans AT&T, Minneapolis, MN 05/2014 10/2022Client Solutions ExecutiveSupporting Top 10 Fortune 500 Strategic Account, responsibilities included:Leading customer success experience and initiatives for UnitedHealth Group/OptumCollaborating with client partners including C-suite leaders to align on business strategies, priorities and needsDeveloping project plans for timely and effective implementation of a variety of network solutionsPartnering with network of internal and client-side team members to plan and execute projects to meet/exceed customer expectationsCommunicating with key client contacts on regular basis to update on project status, deliverables, timing, milestones, next steps while gaining client feedbackAnticipating and resolving of client issues and challenges in a timely mannerSupporting product service migrations to meet client needs Key Results and Recognition:Consistently exceeded net new revenue targets for past seven years and YTD 2022Contributed to 80% client satisfaction rating as key provider performance indicatorLed team as Salesforce Champion for successful conversionPresidents Club AwardCandidate's Name , Page 2Venture Solutions, Arden Hills, MN 08/2012 04/2014 Vice President of Sales, U.S.Led national sales organization (7 directs, 12 total) for $95 million provider of secure print and digital communication products for highly regulated, compliance-driven industries including financial services, insurance, communications, and utilities. Key responsibilities also included organizational design and development, performance planning and goal setting, sales and pricing strategy, business development, account support, relationship management for new business acquisition and existing clients.Key results include successfully delivering $7.5 million revenue growth to plan for fiscal 2013 XO Communications, Minneapolis, MN 12/2009 08/2012 Sales ManagerHired and led team of five Account Sales Managers and seven indirect reports including Customer Service Managers and Engineers for enterprise communications services provider for small to mid-size businesses.Key results include successfully hiring, onboarding, and training team to deliver 103% of revenue target for 2010 Network Access Products (NAP), Minneapolis, MN 10/2008 12/2009 Director of Business DevelopmentLed new business development, account management, and solutions development for this aggressively expanding provider of enterprise telecommunications installation, maintenance and carrier agent services.Key accomplishments include establishing new business development strategy and practices, expanding and developing strategic CIO and IT Director level new client relationships for future cultivation Global Crossing, Minneapolis, MN 09/1992 02/2008 Director of Sales and Client Services 2000-2008Hired, trained and coached network solution sales and account service team of 38 including General and Account Managers, Client Service Representatives and a Data Solution Manager to grow and support Fortune 2000 customers in Midwest territory.General Manager 1996-2000Led and developed team of 5 Account Managers to consistently meet or exceed annual sales quotas for Minnesota based Fortune 2000 accounts.Sales Representative 1992-1996Successfully sold telecommunications and network services, consistently meeting or exceeding revenue plan and receiving Presidents Club recognition for 3 consecutive years. EDUCATIONBachelor of Arts, Psychology, College of St. Benedict, St. Joseph, MN |
