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Click here or scroll down to respond to this candidateCandidate's Name
EXPERIENCED CUSTOMER SERVICE PROFESSIONALMORRIS PLAINS, NJ PHONE NUMBER AVAILABLE EMAIL AVAILABLE ObjectiveAmbitious, bilingual, results-oriented professional with a strong work ethic exhibiting 10+ years of customer service in both automotive and State government contracting. Seeking a position within patient care services, shipping and receiving, customer service, vendor management, or telecommunications as a bi- lingual account representative.ExperiencePOWER CHANGES LIVES (POWER) Trailer Operations Coordinator 2022 2024Responsible for the overall health and daily functionality of a 29 ft. mobile hygiene shower trailer that provides access to clean hot water and other ancillary services to the sheltered and unsheltered homeless and water-insecure community.Served as a driver for the 29 ft. mobile hygiene shower trailer for large statewide events throughout the State of New Jersey, and local community events.Prepared the trailer for daily usage and operations that includes monitoring vehicle and generator fuel levels, inventory stock, adequate staffing, and the outward cleanliness of the trailer.Conducted pre-trip inspection of both vehicles and communicated with executive leadership of any issues relating to the preparedness or delay of the trailer being mobilized for operations.Managed and performed all duties associated with trailer operations including but not limited to: restocking inventory, reordering trailer supplies, requesting trailer maintenance repairs, improvements, and scheduling with the manufacturer.Performed routine inspections of the mobile unit and operations equipment.Understood the trailer manual to train trailer support staff and volunteers during site days.Possessed depth knowledge and understanding of organizational programs and resources to refer clients for further case management.TMP Customer Care Representative 2020 2023Managed four national accounts as a customer care representative and sales associate selling portfolio products, troubleshooting customer inquiries, and guiding customers through the setup of their purchases.Answered 100+ inbound calls a day, giving customers information about products and services, signing them up for subscriptions, and escalating their inquiries when necessary.Dictated and documented each call with accuracy and excellent written communication skills.Sent emails to upper management concerning any pertinent details crucial to the national account.Took ownership of customer problems through problem solving and using critical and analytical thinking strategies.Processed refunds and re-orders over the phone.Generated sales leads and closed sales, contributing greatly to quarterly projected earnings for the national account.Wayne Mazda Parts Department Technician 2019 2020Ordered and received automotive parts for the department.Served as the parts department front desk receptionist, answering calls, providing customers with pricing and quotes, business hours, and offered services.Increased business by communicating current promotions, incentives, and loyalty programs with customers.Provided support to mechanics as needed to ensure customer needs were being met.Possessed excellent communication skills.Demonstrated troubleshooting and problem-solving capabilities in a fast work environment. Automotive Resource Management 2018 2019Had thorough knowledge of automotive catalog and sold parts to customers at POS and over the phone.Assisted customers in selecting and ordering parts for vehicles.Used inventory system to locate low stocked items and re-ordered inventory and special parts for customers.Communicated with management regarding the ordering system, customer concerns, and department issues.Mercedes-Benz of Morristown Senior Parts/Supply Technician 2002 2015Ordered, received, and maintained automotive parts, accessories, supplies, and special tools to be used in the maintenance, service, and repair of Mercedes automotive equipment.Received and filled requisitions for specialized orders; maintained and utilized ongoing monthly listings of garage/stores Purchase Orders; arranged and coordinated pick-up and delivery of orders.Maintained continuous contact with inventory suppliers and vendors; researched and located resources for non-standard parts and special tools; and determined the appropriateness and/or feasibility of substituting parts based on knowledge of interchangeability of such parts.Inspected parts, supplies and equipment for quality, quantity, and correctness; verified and checked items received against parts catalogs and manufacturer's identification, model, or part number.Routed, scheduled, and coordinated, international and domestic shipments.Shipment preparation (package, label, bag, cut master air waybills).Ensured customer dialogue concerning requested milestones, problems, and/or proofs of delivery.Entered packaging finished production transactions into the LOGICOR system. TrainingNJ Office of Emergency Services (NJ OEMS) 2009 2010 EducationMorristown Vocational School of Technology 1998 2000 Morristown High School 1996 2000Skills & abilities Customer Relationship Management Problem solving Communication Bilingual (Spanish, English) |
