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Ludy.Shontell@gmail.comPHONE NUMBER AVAILABLEStreet Address  E 41ST PlaceIndianapolis, IN Street Address
Candidate's Name
OBJECTIVESignificantly contribute to a business growth through implementation of past experiences and skills in Customer Service, Hospitality, and Sales.SKILLS & ABILITIESAble to maintain professional and positive demeanor in stressful situationsUtilize multi-task ability to perform multiple job dutiesAbility to adapt to different customer personalities with easePROFESSIONAL EXPERIENCEGUEST SERVICES AGENT, HAMPTON INN NE/CASTLETON03/2019  CurrentProvide guest with exceptional customer service while retaining the business of returning guest.Utilize different forecasting tools to prepare and adjust to the hotels occupancy.Utilize OnQ property management system to verify daily transactions while efficiently fixing any issues for upcoming reservations.FRONT DESK AGENT, HOMEWOOD SUITES01/2018  03/2019Responsible for being first point of contact for every guest. Specializing in managing upcoming reservations and in-house accounts.Run daily reports to prepare for forecasted guest needsHelp with diffusion of escalated problems or concerns, assuring 100% guest satisfactionCUSTOMER SERVICE REPRESENTATIVE, BLUEGREEN VACATIONS03/2017  01/2018Helped maintain book of business by efficiently answering a heavy load of product and service questionsResponsible for updating customer records accuratelyOperated in various systems sim to meet metric proficiency, access information, and process transactionsREFERENCESAvailable Upon Request