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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Laurel, MSSUMMARYSeasoned Customer Service Associate with 3 years of experience in high-volume call environments. Skilled in data entry, call management, and customer issue resolution. Seeking to leverage expertise as a Customer Service Rep to enhance customer satisfaction and support team objectives. WORK EXPERIENCEConduent Remote MsCustomer Service Associate IV Sep 2022 - Present Utilize specialized software for accurate data entry of call notes, customer suggestions, and inquiries, ensuring comprehensive documentation of interactions. Manage a high volume of inbound calls, averaging 76 daily, efficiently directing them to appropriate departments and personnel for resolution. Collaborate with team leads to effectively address and resolve customer requests, maintaining meticulous records of problems and solutions in tracking software.SaviLinx Hattiesburg MsCustomer Service Representative Agent Nov 2020 - Jul 2021 Managed high-volume call flow, efficiently addressing customer inquiries and processing relevant information into the [Software] system. Provided comprehensive support to [Number] customers, ensuring timely resolution of queries and fulfillment of requests within the designated [Timeframe]. Enhanced customer satisfaction by employing proactive solutions to address and resolve service-related issues. Sanderson Farms Laurel MsHanger Sep 2019 - Apr 2020 Ensured efficient processing by accurately hanging poultry parts for subsequent operations. Maintained consistent workflow and product quality during post-processing handling. Howard Industries Inc Laurel, MsAssembler Oct 2018 - Jul 2019 Conducted thorough quality assurance inspections on assembled components, identifying and resolving defects to uphold product standards. Efficiently applied foam insulation to tubing and controls, ensuring adherence to safety protocols and contributing to the manufacture of high-quality products.EDUCATIONHigh School2006, Gulfport High School - Gulfport, MSSKILLSDependable  High-Performing  Productive  Skilled  Experienced in Stacks  Accuracy  Certified Forklift Operator Computer Literate  Equipment Monitoring  Expert in Safety Rules and Operation  Customer Satisfaction  Troubleshooting Specialist  Expertise in Frame Prep  Customer Service  Manufacturing  Cold Calling