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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Newport AveOmaha, NE Street Address
PH: PHONE NUMBER AVAILABLEEMAIL AVAILABLEExperience:Randstad with Pacific Life11/20/2023 to presentSupport Tech Eng.Service Now Ticketing SoftwareSoftware and hardware installations and troubleshooting of Desktops and Laptops/ Remote Access/ VPN SupportComplete Desktop Support (3000+ users).Active Directory. Create new usersCorrect OU's build/rebuild set policy and add membership groups.Refresh projects using sccm. Maintain/Fix numerous multi-functional printers (HP 4540's to 5500's.)Microsoft exchange/office 365 Support.CyberArk, Myapps, SCCM, Go To Assist, STS Tool Box and use Software Center.Cyberthink for Charles Schwab3/6/23 to 6/9/23Brokerage Data AnalystAnalyze incidents that cause trades not reaching their destination nightly and direct issues to the Command Center in IT to resolve.Aditi Consulting for Bank of the West8/31/22 to 3/1/2023.Inventory Management. Develop training materials and procedures and documentation for the team and How Tos.Active Directory Administrator.Exchange O365 Administrator.Set up new users in AD and O365Admin work in sccm for pcs and users.Imaging dell / hp laptops and desktops using sccm packagingSplunk, Cherwell ticket systems and sharepoint experience.Project Management Team Leader directing and teaching techs on projects.Axos Clearing 2/15/2016 to 6/24/2021IT Support Lead SupervisorManage Helpdesk and assist with all work.Inventory Management Administrator. Develop training materials and procedures and documentation for the team and How Tos.Active Directory Administrator.Exchange / Azure O365 Administrator.Airwatch Workspace One for mobile email Administrator.Assist Networking Engineers with configuration and installs and VPN. Cisco servers and Palo Alto firewalls.Bit Locker Encryption. Remote assistance for remote users.Remedy, Service Now and Jira ticketing systems.Confluence and Jira Administration.Maintain/ multi-functional printers (Konica Minolta C558/308, HP, Epson ) Work with Vendors and negotiate best deals.Remote troubleshooting and installs of OS and software.Sonic Wall, Global Protect VPN.SCCM.Refresh projects using sccm.CSC /PayPal 4/20/2013 to 2/10/2016Level 2 Support Tech.Remedy Ticketing SoftwareSoftware and hardware installations and troubleshooting of Desktops and Laptops/ Remote Access/ VPN SupportComplete Desktop Support (3000+ users).Active Directory Admin. Create new usersCorrect OU's build/rebuild set policy and add membership groups.Re-image laptops and Desktops/Refresh every 3 years.Dell break-fix certified.Refresh projects using sccm. Maintain/Fix numerous multi-functional printers (HP 4540's to 5500's.)Telecom trace data and punch new/existing phones as necessary.Microsoft exchange/office 365 Support.Net-Tech Distributing, Inc. Omaha, NEIT Manager. 6/2003 to 4/2013 Maintain server, lan /wan, upgrades, software and hardware installations update AV and Spam blocking software and Active Server Directory.Marketing, created all multimedia functions such as Flyers, Brochures, Line Cards, Creation and optimization of all web graphics and videos.Executed daily operations of server backups all desktop computer maintenance. Create numerous web sites for e-commerce.Develop training materials and procedures, and trained users in the proper use of hardware and software.Set up equipment for employee use printers desktops, laptops mobile etc, performing and ensuring proper installation of cable, operating systems and appropriate software.Installed and performed repairs to hardware, software, and peripheral equipment, following design and installation specifications of printers and copiers.Answered users' inquiries regarding computer software and hardware operation to resolve problems.Respond to written and telephone requests for E-commerce customers and product support.Gold Circle Entertainment. Omaha, NE/Santa Monica, CADistribution Manager 10-2000 to 9-2003In charge of all shipping and receiving dutiesOrdered all supplies as needed.Kept accurate record of all inventories monthly.Set up all logistic carriers as needed.Maintained all office equipment.In charge of all monthly reports to the corporate offices.Oversaw daily operations of all promotional mailings..Ameristar Casino Council Bluffs, IAGaming Casino Supervisor 1-1996 to 8-2000Supervision of numerous dealers and games through-out the casino.Made approximate performance evaluations as directed.Complete customer service satisfaction.Attended all required schools and training's for casino gaming procedures.Instructed classes offered by Casino for new dealers (Taught all fundamentals and procedures of table games. Specializing in Craps).Education:Dell Certified on Break Fix 5/2013Quick Cert CompTIA courses 9/2012VTC OnlineDreamweaver 8HTML/XHTMLHTML 4 And 5 With CSSPHP FundamentalsJoomla CMS 2003-2010Lynda.com OnlineDreamweaver CS3/4Photoshop 7, CS3/4Adobe 8 Professional 2004-2010Manager Essential training 2019Jira, Confluence training 2018US Naval Electrical New London CTProficient in the following programs: Dreamweaver cs3 and cs4, Photoshop 7, cs3 and 4, In-design cs3/4,Joomla, php, html,xhtml css, MS Office 2003-2019, Windows OS XP-Win10,11 Red Hat Apache Linux servers, MS server 2000-2012, Networking, printers, remote access, Remedy Ticketing System, Go to Assist, Active Directory. Microsoft Office O365 OWA Exchange Admin. |
