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Click here or scroll down to respond to this candidateCandidate's Name
Orlando, FLEMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceSenior Front Office AssistantOrlando Health - Orlando, FLOctober 2023 to PresentOwner RepresentativeWestgate ResortsNovember 2022 to October 2023Patient LiaisonAdvanced Endodontics - Orlando, FLAugust 2020 to March 2022This position is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position is a point-of-contact for all non-clinical patient service including managing the patient scheduling process; collecting, and posting patient payments; maintaining the front desk area; and providing outstanding customer service to our patients.Apple SpecialistApple - Lake Mary, FL2019 to 2021Collections SpecialistLincare Healthcare - Orlando, FL2019 to 2019 Handling patients, referral sources, and administrative department inquires Communicating with insurance companies and/or prior authorization requests Entering patient information into a customer information system Ensuring customer satisfaction and assisting them with issues/concerns related to their account Making decisions as needed or without supervision to ensure an uninterrupted supply of product to customers Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty Becoming educated in qualifications of multiple insurances to ensure clean order intake Technical Support RepresentativeSummit Broadband Cable - Orlando, FL2018 to 2019Demonstrate consistent proficiency in both Technical Support skills and Customer Service skills with an emphasis on Internet connectivity including resolving customer technical issues with utmost courtesy and professionalism. Conduct each call with the objective of resolving customer's issue technical or non-technical including offering additional general computer support solutions where appropriate. Responsible for maintaining thorough knowledge of the companys practices, operations, service offerings, and promotions.Customer Service RepresentativeADCOMM - Orlando, FLMay 2016 to August 2018Provide order entry support for field sales representatives selling video and broadband services in retail stores (Walmart, Costco, Sams Club, etc.) Place Direct TV cable and AT&T phone and internet orders, Process Payments, Credit check, modify sale orders and schedule appointments. Attraction AttendantUniversal Studios Florida - Orlando, FL2014 to 2016Provide customer service in the areas of operations for various exhibits and shows. Operate attraction/ event by assisting guests to safely enjoy their experience. Driver Helper/Package HandlerUPS - Orlando, FLNovember 2013 to April 2015Ensuring successful delivery and transfer of goods to its intended destination. Package handlers perform physical labor and must be fit enough to lift packages that might weigh between 50 and 100 pounds. Store/Warehouse AssociateAdidas - Orlando, FLOctober 2012 to January 2014Contributes to the achievements of Store KPI targets by maintaining an effective and organized stockroom area while executing store operations with particular focus on product flow to and from the sales floor.EducationAssociate's degree in Dentist AssistantSanford-Brown Institute-Orlando - Orlando, FLJuly 2012 to December 2013DiplomaApopka High School - Apopka, FLAugust 2006 to June 2009Skills Customer Service Customer Care Bilingual (10+ years) CSR Call Center Technical Support (1 year) Teamwork (10+ years) Tech Support Apple Iphone Troubleshooting English French Haitian Creole Multilingual Order Entry Writing Skills Front desk Insurance Verification Medical Terminology Medical Scheduling Front desk Customer service Order entry Cash register Training & development Medical terminology Technical support Linux Customer supportCertifications and LicensesCPR/AEDMarch 2012 to November 2014driver's licenseAdditional InformationI also speak French/Haitian Creole |
