Candidate Information Title Help Desk It Support Target Location US-KY-Louisville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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.CONTACTAddress : Louisville Kentucky Phoneno: PHONE NUMBER AVAILABLE Email :EMAIL AVAILABLECORE COMPETENCIES: Active Directory Services, Exchange Server,Office 365 Network Infrastructure: TCP/IP, LAN/WAN,Routing, Switching, VPN, Firewall Server Management, OS Troubleshooting,System Image Deployment. Office 365 Administration: SharePoint,OneDrive, Outlook Help Desk Management Collaborated effectively within the IT team,enhancing overall performance.SKILLS: Networking: Proficient in troubleshootingLAN, WAN, and VPN issues. Active Directory and Exchange: Skilled inmanaging user accounts and email services. Cloud Management: Experienced withOffice 365 and Microsoft Azure. Windows Server Administration:Configuring and maintaining WindowsServers. Remote Troubleshooting: Expert indiagnosing technical issues remotely. Help Desk Support: Efficiently tracks andaddresses user-reported problems. Software Troubleshooting: Skilled indebugging software glitches. Documentation: Meticulously recordsconfigurations and incidents. Printer Setup: Proficient in configuringprinters. PC Imaging: Creates standardized PCimages. Email Management: Assists with email-related queries. Group Policy Configuration: Ensuresconsistency and security. OS Support: Troubleshoots Windows andMac OS issues.PROFESSIONAL SUMMARYResults-driven IT Support Specialist with over three years of experience in networking, Active Directory, Office365, Exchange, and Azure administration. Proven track record of delivering reliable and efficient support solutions, contributing to organizational success. Experienced in technical support, troubleshooting, and providing outstanding customer service. Proficient in various operating systems, software, and hardware with excellent communication and problem-solving skills. EXPERIENCE:IT Support Specialist, (Remote) 02/2022 - Till date Orion IT Consulting Managed IT support for 15 customers in the Kentucky area. Resolved help desk tickets efficiently using a comprehensive system. Administered Active Directory and Exchange for each customer. Delivered remote desktop support and resolved software/application issues. Provided on-site setup, including docking stations, printers, and PC imaging. Maintained an average of 15-20 daily resolved tickets, ensuring high customer satisfaction. Administered Active Directory user accounts and provided Office365 support. Supported users with internet, VPN, and Outlook issues. Configured and maintained network printers and scanners. Provided technical support for Windows 10/11 laptops, desktops, and Mac devicesJr. IT Support Specialist, (Remote) 02/2021 to 01/2022 Delta IT Provided prompt and friendly Level 1 technical support to end-users, resolving basic hardware and software issues. Addressed user support requests promptly and effectively through various channels. Documented upgrade requests and maintained detailed records. Installed, configured, updated, and maintained software on Windows and macOS platforms. Collaborated within the IT team, optimizing efficiency and knowledge sharing. EDUCATION:High School, 2010- Classical High School, Lynn MA. CERTIFICATIONS:ComPTIA Network+KABITA NEPALReference available upon request.