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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Bristow VASummaryI am a seasoned Project Manager with over 15 years of experience in software development, specializing in low code/no code platforms, quality assurance, and product management. My objective is to leverage my extensive expertise to contribute effectively to a dynamic team, driving the delivery of innovative technological solutions while ensuring utmost customer satisfaction. Throughout my career, I have successfully led multiple development teams in delivering complex projects, demonstrating a strong commitment to excellence and team success. Skills Scaled Agile Framework (SAFe) Software Development & Delivery Risk Management Product Management ServiceNow Implementation IT Service Management & Asset Management Quality Assurance & Test Automation Process ImprovementExperienceProject Manager United States Capitol Police (Gov. Contractor for SysUSA) 10/2023 - Current Lead the ServiceNow implementation and platform modernization of United State Capitol Police's legacy ITSM system, Software and Hardware Asset Management. Established an agile development team to enhance the ServiceNow platform, encompassing tasks like user story creation, backlog grooming rotation, unit and integrated testing, and sprint release training. Collaborated closely with clients to conduct thorough requirement gathering sessions involving key stakeholders. Set goals and objectives for each sprint and guided the team to successful completion of the sprint backlog. Partnered with the Product Owner, Systems Architect, and ServiceNow Developers to craft top-tier software solutions of exceptional quality. Facilitated iteration/sprint planning, daily stand ups/team sync, iteration/sprint review and retrospectives as the Scrum Master of the team. Conducted backlog refinements with the development team and product owner to keep the product backlog up to date and prioritized. Helped the team estimate the level of effort (LOE) for each story/task. Assisted the team in establishing mutually agreed-upon norms and collaboratively defining "Ready" and "Done" criteria (DoD), and consistently adhered to them. Enabled the team to reach target velocity in each sprint through actively removing impediments and coaching the team in best agile practices. Identified, tracked and resolved project risks to ensure smooth development and increase client satisfaction. Ensured milestones are reached and deadlines are met throughout the project lifecycle. Kept a vigilant eye on project progress by employing Agile metrics, encompassing various indicators such as Velocity, Burn-down and Burn-up Charts, Cycle time, Flow diagrams, and more. Trained and coached Business Analysts, QA Testers and other business stakeholders in proper SAFe Agile values. Facilitated discovery sessions to gather requirements with key stakeholders in order to meet project goals. Championed process improvements throughout the project by conducting effective retrospectives. Created solutions and Improved the incident management process in ServiceNow. Effectively handles project conflicts, navigates challenges, and adapts to dynamic business requirements to ensure continuous high-performance operations. Maintained the project schedule and Government Client activities and regularly updated inputs to shared schedules. Supported the preparation of all contract deliverables for the assigned Government POC. Encouraged the team to strive for self-sufficiency, high performance, and a strong focus on commitment and goals.Operations Supervisor & Scrum Master Global Wireless Solutions, Inc. 04/2013 - 09/2023 Spearheaded Agile transformation efforts, facilitating teams at Portfolio and Large Solution Levels to accelerate system development. Guided teams in understanding and executing an approach for evaluating and prioritizing program capabilities and requirements. Helped team achieve target velocity and PI goals through removing impediments, managing cross-team dependencies and minimizing risks. Acted as the Release Train Engineer to ensure the Agile Release Train meets its overall PI Objectives. Facilitated PI Planning and improved the overall performance of the Agile Release Train. Lead cross-team collaboration with other Scrum Masters during PI-Planning and Releases. Championed DevOps practices, including Pipeline development, collaboration, Test-Driven Development (TDD), and Continuous Integration/Continuous Deployment (CI/CD). Proactively identified opportunities for process improvement and re-engineering, enhancing team processes. Led successful cross-functional teams in developing and enhancing software applications for a major telecom service provider in the United States. Implemented SAFe (Scaled Agile Framework) throughout multiple projects within the organization and client optimization teams. Redesigned testing through continuous improvement efforts and upgrading testing tools and processes. Mentor and cultivate high-performing teams by setting clear expectations, fostering professional growth, and optimizing resource allocation for efficient project execution. Streamline operational workflows by identifying inefficiencies, implementing best practices, and leveraging technology to enhance functional processes and boost productivity by 20%. Quality Assurance Lead Global Wireless Solutions, Inc. 01/2008 - 03/2013 Led a team of functional testers, overseeing their work, performance, and professional development. Developed Master Test Plans defining the overall testing objectives, strategy, scope, timeline and methodologies. Define and establish the overall testing strategy for the project, outlining key objectives, scope, and testing methodologies to ensure comprehensive functional testing coverage. Identify, track, and prioritize defects or issues discovered during testing, collaborating with development and product teams to facilitate their resolution. Create comprehensive test reports that communicate testing results, coverage, and potential risks to stakeholders. Analyze testing processes, methodologies, and tools to identify areas for improvement. Implement best practices, automation, and process enhancements to optimize the efficiency and effectiveness. Education and TrainingSouth Dakota State University Brookings, SDMaster of Science: Computer ScienceWork Authorization & ClearanceUS CITIZEN with Active Public Trust ClearanceCertificationsSAFe 6 Scrum MasterTrained in AWS Cloud Practitioner and Solution Architect Associate Tools & TechnologyServiceNow, Jira, Kanban, Confluence, MS Office Suite, G-Suite, JavaScript, Linux, SharePoint, MS Project, Smartsheets, Visio, AWS Cloud, Amazon EC2, Amazon S3, Amazon DynamoDB, Amazon Auto Scaling, MapInfo, SQL, etc. |
