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CONTACTParkton, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONALSUMMARYExperienced IT executive with aproven track record of successfulstrategic leadership and effectivemanagement in multinationalcorporations. As an IT executive, Ispecialize in aligning technologicalinitiatives with business objectives todrive innovation, efficiency, andgrowth. With a solid foundation inproject management, team building,and technical expertise, I consistentlydeliver results in complexorganizational environments.Committed to fostering a culture ofcollaboration and continuousimprovement, I motivate teams toexceed expectations and adapt toevolving technological landscapes.Proficient in Microsoft technologies,including hardware and softwaredeployment, cloud services, O365suite, and artificial intelligence, Idemonstrate a blend of technicalproficiency and strategic foresight toenhance profitability and optimizeoperations.SKILLSTechnical implementationProposal WritingExpense ControlBudget ManagementO365 Global AdminAI TechnologistAi Prompt ExpertITSM Solutions ExpertMS O365 Solutions ExpertWindows server2012/2016/2019/2021configuration, administration, andsupport of internal file servers,application servers, ActiveDirectory/Group Policy.SHENGJUN LIUEXPERIENCEAssociate Director, Head of US IT Pharmaron US - US 04/2022 - PresentOversaw comprehensive US IT operations, enhancing efficiency and reliability across 150+ applications, 50 servers, and extensive storage solutions, achieving a 99.9% uptime.Implemented strategic security enhancements and performance optimizations, resulting in a 40% reduction in system vulnerabilities and a 30% increase in overall IT system performance.Formulated and executed comprehensive IT departmental procedures and policies, leading to a 25% improvement in project delivery timelines and a 20% enhancement in quality control metrics.Managed Security System, Provided consistent leadership over US IT infrastructure management. including LAN, WAN and data centersPrepared work schedules and assigned employees to specific duties based on skills.Evaluated and honed workflow to improve department quality and profitability.Planned and aligned organizational resources with operations requirements.Conceptualized and developed operational strategies to generate leads and improve sales.Sr. IT Manager Pharmaceutics International Inc. - Cockeysville, MarylandDirected the delivery of 20+ major IT projects and programs annually, leveraging Agile methodologies, resulting in a 15% improvement in delivery speed and a 10% increase in stakeholder satisfaction scores.Collaborated with 10+ department heads to establish unified IT goals, aligning project initiatives with corporate strategy, which increased IT department's contribution to business objectives by 20%.Led a team of support specialists to offer 24/7 user support, achieving a 98% customer satisfaction rate and resolving over 3000 support tickets per month with an average resolution time of under 2 hours.Assigned and reviewed work from systems analysts, programmers and software developers.Achieved company objectives by combining business and technological plans.Guided software developers on complex projects, assisting with project completion.Computer & IT Manager C&D Canal House, LLC06/2008 - 12/2010Cooperated with department heads, managers, and supervisors for creation of coherent goals for IT department.Reviewed and approved 100+ system charts and programs, ensuring compliance with technical specifications and business requirements before implementation.Guided software developers on complex projects, assisting with project completion.Established a responsive technical support framework that handled 200+ 12/2010 - 04/2022Apple Mac OS configuration,administration and supportApple IPhone and IPad ExpertVaisala MFG Management SystemBosch Security System ExpertVOIP Phone System ExpertDatabase AvailabilityMS Dynamic BX SystemMS Exchange Server2013/2016/2019/2022MS SharePoint and teams SolutionsExpertSalesforce AdministratorVPN and Firewall ProgressWebspeed, Cisco, Intel/ShivaFirewallsCitrix, MAS200, WMS ExpertSymantec Exec Backup & Endpoint,Symantec AntiVirus CloudDynamics CRM onlinePhysical & Virtual ServermanagementSage Financial Analyst and BudgetControl System2D & 3D modeling. 3Ds MAX andPhotoshop CSFashion and News PhotographyVideo Editing and Digital DesignLANGUAGESChinese (Mandarin)NativeKoreanConversationalmonthly user queries, elevating user satisfaction by 30%.Oversaw hiring and training of IT workers to confirm meeting of company objectives.Achieved company objectives by combining business and technological plans.Executive Director of IT China Southern Airlines - Guangzhou, Guangdong 04/1993 - 08/2006Formulated and managed a 20M annual IT budget to support strategic program operations, aligning with and achieving key organizational goals.Worked with management team to develop and enhance skill set requirements, gap analysis and training plans.Pioneered strategic IT planning activities that introduced 5 groundbreaking programs, driving a 20% increase in operational efficiency and customer satisfaction.Participated in cross-functional activities to enhance operating efficiencies and serve as subject matter expert.EDUCATIONCompleted coursework towards MBA / MPAUniversity of BaltimoreCompleted coursework towards Master of Computer Science JiLin Industry UniversityCompleted coursework towards Master of Arts: Computer Arts JiLin Industry UniversityCERTIFICATIONSVMware Certified Professional 5.5 (DCV)/6.0/6.5Microsoft MCSE/MCDBA/MCPMcrosoft O365 CloudMicrosoft AzureOpenAi PromptHP and Zebra Service Authorization CertificateLinux PlusCisco CCNAAdobe Certified Expert & Adobe Certified Expert in Photoshop/AUTO CADVOLUNTEER EXPERIENCEInvestigator Hereford Zone Robotics - Parkton, Maryland 06/2023 - 03/2024Investigator for the state Robotics Competition.