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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLECustomer Service PHONE NUMBER AVAILABLEHighly motivated, outgoing, and experienced professional with a strong background in customer service relations and inventory control. Proven ability to effectively communicate with team members and guests from diverse backgrounds. Skilled in multitasking, problem-solving, and adapting quickly to changing environments. Seeking to demonstrate my skills and expertise to contribute to a dynamic team and deliver exceptional service.Key Skills and LanguagesCustomer and Personal Services Complex Problem SolvingPayment processing Drive Sales/ Maximize ProfitabilityKnowledgeable with operating Organization(SEO) POS-MICROS, LS Retail Microsoft Word, SpreadsheetPayment processing Drive Sales/ Maximize ProfitabilityManagement operationsGerman, FluentProfessional ExperienceBartender / Cook, Marriott Courtyard, Longmont, CO June 2023 - October 2023Crafted unique and delicious cocktails with precision and creativity, resulting in increased customer satisfaction and repeat businessPrepared and cooked a wide variety of dishes to restaurant standards, ensuring freshness and quality in every plate servedMaintained a clean and organized bar and kitchen workspace, exceeding health and safety standardsProvided excellent customer service by taking orders, making recommendations, and engaging with guests in a friendly and professional mannerWorked efficiently in a high-paced environment, managing multiple tasks simultaneously to meet customer needs and uphold service standardsApplied inventory control strategies to reduce waste and optimize storage spaceCollaborated with cross-functional teams to forecast inventory needs and ensure timely replenishmentConducted regular audits of inventory processes and procedures to identify areas for improvement and implement solutionsLead Host / Waitress, I-Hop, Longmont, CO May 2021 - April 2022Demonstrated leadership skills by effectively training and supervising a team of hosts to ensure smooth operations of the front-of-house areaManaged reservations, seating arrangements, and guest inquiries with efficiency and professionalism to provide exceptional customer serviceDeveloped and implemented strategies to improve host station organization and efficiency, resulting in faster seating times and increased customer satisfactionCollaborated with kitchen and waitstaff to coordinate table turnovers and maintain optimal flow of service during peak hoursUpheld high standards of cleanliness and presentation in the host station area, contributing to a welcoming and organized dining environmentAssisted servers with food and drink delivery to tables, ensuring timely service for patrons.Maintained a clean and organized dining area, including bussing tables and resetting them for the next guests.Skillfully greeted and seated guests in a friendly and efficient manner as a Lad Host.Provided exceptional customer service by addressing guest inquiries and resolving any issues promptly.Shift Supervisor, Subway, Centennial, CO October 2019 - July 2020Managed a team of 2-3 employees to ensure smooth operations and outstanding customer service during assigned shiftsImplemented strategic scheduling and task delegation to optimize productivity and meet performance goalsCollaborated with upper management to develop and implement new operational procedures to enhance efficiency and customer satisfactionSupervisor, Victoria Secrets, Colorado Springs, CO April 2018 - October 2019Managed and supervised a team of 2 employees to ensure smooth operations and meet production goalsConducted regular performance evaluations, provided feedback, and implemented training programs to enhance employee skills and productivityOversaw inventory management, ordering supplies, and maintaining proper stock levels to prevent any shortages or overagesProficient in a wide range of computer programs and software, including Microsoft Office Suite, graphic design tools, and project management softwareAbility to delegate tasks to ensure productivity was efficient and completed in a timely manner.EducationAurora Community College, Aurora, COHigh School Diploma, Aurora, CO |
