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Title Customer Service Fort Myers
Target Location US-FL-Cape Coral
Email Available with paid plan
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EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARYAccomplished sales professional with a passion for high quality customer service. More than ten years of experience in a sales environment with a proven track record of managing large customer accounts, creating new accounts, increasing profits, meeting quotas and multi-tasking essential duties to promote financial success for myself and my employer. A high desire to be challenged by new opportunities & experiences in a business culture that promotes a healthy work-life balance.EXPERIENCEClover Environmental Solutions, LLC. Fort Myers, FLDec 2020 -Present Owner/OperatorPurchased a residential landscape and lawn service business consisting of over 40 accounts serviced weekly in summer months & bi-weekly in winter months.Services offered include mowing, edging, trimming/weeding, fertilizing, planting flowers & bushes, treetrimming & planting/removal, landscape design, basic home maintenance as neededby clients.Responsible for all bookkeeping responsibilities required to run the LLC. Collect all payments from customersvia check, cash, & electronic transfers and reconcile them with expenses incurred to keep a true P&L statement to show overall financial health of LLC.Serve as an independent sales contractor for numerous environmental manufacturers to help expand their product lines and services in Florida. Main product lines include water & air quality instrumentation along with water & soil testing.Old Corkscrew Golf Club, Estero FLAug 2018 -Present Player Assistant / Outside Operations Team MemberProvide bag, golf cart and golf range services to members and guests while consistently demonstrating outstanding hospitality through friendly, courteous, knowledgeable, and attentive service.Staging and receiving of golf carts according to Outside Operations policy and standards, while maintaining thecleaning, restocking and storage procedure of all golf carts following play. Also maintain cleanliness of the bag room, cart barn, and all other common areas daily.Perform other appropriate tasks as assigned by the General Manager, Head Golf Professional andManager of Outside Operations.Consistently successful in the ability to meet and perform the physical requirements andto work effectively in a team environment requiring continuous standing and walkingwith exposure to outside Florida weather conditions (wet, humid, extreme heat).Frequent lifting, bending, pulling, and moving bags & golf equipment up to 75lbs.W.W. Grainger Fort Myers, FLAug 2014 -Nov 2020 Government Sales Manager (Lee & Charlotte Counties)Represent full line of products and services within industrial supply industry.Expanded account base via relationships with key C-level executives creating strategic, tailoredand cost-effective solutions.Cross functional experience in Healthcare, Commercial, Federal, and State & Local accounts.Goal Achievement 2014-2017 100%, 2018 125% (Annual Achievers), 2019-2020 100%In-Situ, Inc., Fort Collins, ColoradoMay 2006 -June 2014 National Sales ManagerDirectly manage a team of 10 domestic regional sales managers focusing on thesales and rental of instrumentation and services into the environmental and consulting engineering industry. Increased sales to a company record level of $18 million in 2009.Effectively bring Voice of Customer back to the business to drive product development and grow market share while advising Marketing on sales campaigns and strategies in each domestic region to improve sales and company focus.Lead sales manager of more than 350 projects with individual budgets ranging between $5k and $400k secured via effective presentation and public speaking demonstrations and large group selling.Responsible for preparing cost estimates, service agreements, project schedules, staffing,budget tracking, technical oversight, technical report writing, and quality control of deliverables.Complete recruiting, training, performance evaluations, compensation reviews, and mentoring of sales team members and administrative support staff.Geotech Environmental Equipment, Inc. Fort Myers, FLJan 2004-April 2006 Regional Sales Manager, SoutheastEstablished a remote satellite distribution office for parent company located in Denver, CO promoting the sales and rental of environmental equipment and consulting servicesfocusing on the air quality, groundwater, and remediation markets in the Southeast.Increased sales and rentals from $0 to over $1 million in 2-year timeframe while gaining market share and awareness throughout the region. Increased and managed office staff including office manager and technical support specialist while focusing on growing sales and rental business.EDUCATIONMay 1994 Bachelor of Science in Environmental SciencesIllinois State University Normal, IllinoisMajor: Environmental SciencesMay 2014 Masters of Business AdministrationColorado State University Fort Collins, ColoradoSKILLSQuality Driven: Created value and client satisfaction through increased quality. Facilitated transitionof company to higher quality service and deliverables.Profit Performance: Contributed to the companys record profitability and revenue growth. Built an efficientteam of sales professionals and Regional Representative Networks, reduced overhead, and reduced aged accountsreceivables.Effective Project Management: Driven to exceed client expectations through effective project management. Focuson client needs, accountability, client relationships, adaptive management, and delivery of on-time results.Professional AffiliationsNational Groundwater AssociationFlorida Association of Environmental ProfessionalsWater & Environmental Federation MemberProfessional ReferencesKevin Yeager, President, Yeager Marketing LLCShaz Rhamjon, Account Manager, Juniper Landscaping

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