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Click here or scroll down to respond to this candidateWilling to work in a company to thebest knowledge and skills with properattitude suited to the environment.Have the passion to be trained andwillingness to accept challenges for todevelop and for the success of theteam.GEDUniversity High SchoolWaco, TX05/1998GenpactProcess Associate Richardson, TX 08/2021 to 12/2023 Monitored operations and reviewed records and metrics to understand company performance.Provided technical support to internal stakeholders on various system issues related to processes.Utilized document management system to organize company files, keeping up-to-date and easily accessible data. Maintained positive working relationship with fellow staff and management.Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance. Displayed strong telephone etiquette, effectively handling difficult calls.Participated in regular team meetings and provided input on ways to improve existing processes.Verified documents and analyzed data in response to queries regarding client applications.Identified potential risks associated with processes and recommended corrective actions.Identified needs of customers promptly and efficiently. Exceeded customer satisfaction by finding creative solutions to problems.Providence Health & ServicesUnit Clerk Waco, TX 01/2019 to 07/2021 Greet patients and families as they arrive at the facility and provide directions. Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol. Types various reports and documents for unit staff. Assists with processing patient admissions, transfers and discharges. Assembles and maintains patient charts. Knowledge of medical terminology Have performed a variety of administrative and clerical duties associated with determining eligibility, receiving, admitting and CandyPordiaEMAIL AVAILABLEPHONE NUMBER AVAILABLEWaco, TX 76708SummaryEducation and TrainingExperienceCPdischarging patients in support of veterans' treatment in our outpatient clinics and in-patient care units at this facility. Receives, relays and/or answers incoming and outgoing telephone, intercom, and electronic messages. Initiates new medical records,63 and/or attaches allergy alert emblems, and updates patients' automated and/or manual medical record to include filing results of treatments, recording a variety of doctor's orders or notes on various charts and records, recording medical data and recording other General DynamicsCustomer Service Representative Waco, TX 03/2016 to 12/2018 Forwarded client complains to the concerned departments Provided technical and analytical support at the call center Demonstrated ability to log all notes and follow up information accurately Resolved customers' technical issues over the phone Assessed clients' insurance needs by conferring with them Formulated insurance plans to help meet clients' coverage needs Approached potential clients by using different mediums such as telephone and mail existing clients with questions and problemso Assessed clients' financial Assisted position in order to manage an appropriate coverage plan Ensured timely payment of claimsEMSI Examination Management ServicesMedical Case Worker Waco, TX 01/2014 to 01/2016Greeted, screened, scheduled, and directed patients to exam rooms Handled telephone calls, took accurate messages and routed them accordingly Coordinated all activities for physician and office Maintained daily schedule for clinical, academic and administrative tasks Kept track of Physician's dictations Obtained, verified, and updated patient information Provided support services to patients and medical staff Requested, located, sent, and received patient medical records Maintained medical appointment books |
