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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL SUMMARY
Customer-focused professional with 10+ years of experience in providing quality service. Recognized for strong
communication, problem resolution, and social perceptiveness. Experienced with POS systems, lead
development, and scheduling appointments for potential clients. Adaptable and willing to learn new skills in
support of the team.
RELEVANT SKILLS
Detail-Oriented
Complete work thoroughly according to established policies and protocols
Review and check the accuracy and quality of transactions and order fulfillment
Responsive to emotions, nonverbal cues, and body language in customer interactions
Communication Skills
Engage customers to create friendly and interesting customer-centered conversations
Listen attentively to concerns and questions, and offer solutions in an easy to understand and pleasant
manner
Present a personable and professional demeanor in all interactions
EDUCATION Associate in Applied Science - Cardiovascular Technology
Associate in Arts Criminal Justice, anticipated December 2021
HACC, Central Pennsylvania s Community College, York, PA January 2011 December 2021
GPA 3.75
Licensed Independent Insurance Agent in Pennsylvania
Walgreens Remote Customer Service Representative
Orlando, Florida
Provide excellent customer service on inbound and outbound calls for specific campaigns.
October 21,2021- present
Sales Associate
Walmart, York, PA July 2020 January 2021
Job Title Packer
Bickel s Snack Foods, York, PA March 2017 March 2019
Job Title Cashier
Maple Donuts, York, PA February 2017 August 2018
Job Title Temporary worker
Synergy, York, PA October 2016 -March 2017
Job Title Single Copy Delivery Driver
York Newspaper Company, York, PA November 2014 August 2015
Job Title Outside Marketing Rep.
Haller Enterprises, Inc., Lancaster, PA Jun2 2011 September 2012
Job Title Outside Marketing Rep.
Appleby Windows, Inc., York, PA January 2010 June 2011
Job Title Call Center Supervior
National Republican Senitorial Committee
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