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Click here or scroll down to respond to this candidateJOHNWILLCOXONEMAIL AVAILABLEPHONE NUMBER AVAILABLEHernando, MS Street Address
SKILLS Strong Servant Leadership Customer Relations Customer Service Efficiency Expert Highly Skilled Operations Analysis Personnel & Sourcing Expert Performance Analytics Process Flow Diagram Development Client Needs Assessment Excellent Written & Verbal Skills Ability to think like as businessowner Metric Report Development Project Deadlines & BudgetAwareness Operational Efficiency Technology Best Practices User ResearchEDUCATIONDelta State UniversityCleveland, MS 08/1986Bachelor of Science: AviationManagementPROFESSIONAL SUMMARYClient Relationship builder, Independent Thinker, Operations Analyst, Participative implementer of Solutions for new or existing client base. Diverse business experience in multiple industries and disciplines. Fortune 500 corporate experience & small business owner. Capable, Willing, Teachable, Servant Leadership, Ability to use left-brain and right-brain skills to provide solutions and make complex information communicate.Highly computer literate, Database Design, Comfortable in the Microsoft Office suite. Sales Skills, Presentation Skills, Graphics Specialist, Ability to get along with people, Ability to take or give direction as needed, Problem Solver, People Person, Team Player, Self-Disciplined, Self-Starter, Ability to provide concepts and prototypes, Ability to work alone, Ability to see the big picture and translate that into workable solutions, results oriented. Ability to develop and maintain Key Performance Indicators (KPI's) to provide actionable reporting. In addition, possess 2D or 3D, CNC Router, Welding, Vinyl Plotter and Digital Printing Experience. As comfortable in the boardroom as in the trenches. Ability to travelWORK HISTORYThe Willcoxon Collection - Principal / Owner / Operator Hernando, MS 09/2016 - Current Designer, Builder, Marketer of Reclaimed Wood & Metal Iconic Art. Built retail network of 48 retailers boasting collection of over 500 different uniquely created iconic art designs. Sold over 10,000 pieces of art both wholesale and retail. Created www.willcoxon.com to sell online direct. Vendor at DFW Gift & Home Market increasing footprint of product to mid-western customers. Provides customer care to existing customer base and expanding retail footprint. Work recognized by Mississippi Governor Phil Bryant before Mississippi Economic Council in 2014 as outstanding. Cobuilt LLC. - Steel Fabrication & Engineering - Consultant Memphis, TN 05/2021 - 09/2021 Limited Scope Consulting Project to initiate changes with Painting Dept. & Shipping Dept. Created & Implemented Systematic Plan to receive, process and improve workflow Introduced new paint system to improve quality of output with time and cost savings Reduced loading time for outbound loads by prepackaging Introduced better packing materials and methods Developed and mentored Paint & Shipping Manager Developed service plans in consultation with client, to improve Mississippi State UniversityStarkvilleSome College (No Degree): GeneralStudiesefficiency of operationHamilton Ryker Staffing Agency - Branch ManagerMemphis, TN 11/2015 - 08/2016 Opened Memphis Branch Office Sales to New Clients Sourced, Vetted and Hired over 200 employees to be placed in multiple disciplines throughout multiple organizations Financial Responsibility & Leadership to Branch Team Gathered and reviewed customer feedback to improve operations. Protected company assets with strategic risk management approaches. Established & maintained KPI's of Memphis Regional Operation Randstad Inhouse Services - Workforce ConsultantMemphis, TN 10/2012 - 02/2013 Implementation specialist & metric provider, specializing in scalable solutions for Manufacturing / Logistics and Contact Center workforce designs. Deploying measurable improvements in productivity, quality and operational efficiency. Regional consultant for group of clients with diverse work force needs schedules and work rules. Supporting achievement of client's financial and operational goals to maximize worker output and improve quality, reduction of employee turnover and supplementing clients permanent workforce. Set up of new Clients by sourcing, hiring and filling over 100 defined positions in manufacturing environment in record time. Prepared variety of different written communications, reports, and documents Improved operations through consistent hard work and dedication Tubelite Company - Manager - Customer ServiceMemphis, TN 08/2011 - 09/2012 Provide leadership to Mid-South Inside Sales / Customer Service for $85M sign industry supplier Provide support & resolution for escalated customer issues Manage, at risk customer relationships Provide subject matter expertise & industry knowledge and experience to customers and employees on products & their uses Support Outside sales & Warehouse Operations in their duties Coordinate with corporate I.T And operations on projects related to Memphis Branch Traveled to provide customers with support Conduct training and do analyst work on Memphis operation to improve operation.The Willcoxon Group, LLC - PrincipalHernando, MS 06/2008 - 06/2011 Own and operated sign business focusing on sales of larger structures & building sign structures. Brokering electrical signs Providing project management, installation, coordination of contractors, Provides facilities sign plans, bidding on large scale projects Complete turnkey customer service Utilized self-built relational database to manage business. WillGo Inc, Signs First - OwnerMemphis, TN 01/2001 - 06/2008 Owned & operated franchised sign business for 14 years both as absentee and fulltime onsite. Provided variety of interior / exterior signage. Running retail business as salesman, operations manager, sign maker, installer, accounts payable, accounts receivable and project manager. Types of signs included: vinyl, digitally printed, vehicle graphics, banners, Interior and Exterior Plastic / Aluminum signs. Foam Structures, Electric Light Boxes, Lighted Channel Letters and Welded structures. Built and maintained complete Point of Purchase system(Filemaker Pro relational database) to run entire operation. Performed statistical analyses to gather data for operational and forecast team needs Managed day-to-day business operations.FedEx Express Business Analysis - ManagerMemphis, TN 01/1998 - 01/2001 Strategic Planning & Analysis Customer Service & Operations Support Responsible for staff of (9) employees & (2) contract programmers who perform analysis on every facet of FedEx Customer Service Planning & directing measured performance of FedEx Worldwide Customer Service that included (16) Call Centers and 3,200 Customer Service Agents Responsible for $1M budget Measurements included Call Type Analysis, External Customer Satisfaction Surveys, Cargo Claim Handling, Customer Care Program Responsible for PointCast Executive Information System, which provided monthly analysis on productivity of FedEx Customer Service Organization as well as customer's perception of service, provided.Federal Express Corp - Senior System Operations Analyst 04/1989 - 01/1998 Project development & management, assessing reporting needs Analysis of flight operations & problem research. Production of presentation quality charts & graphs to all levels of management. Provided infrastructure for automation of morning daily recap. Produce critical information for WAR executive committee. Relational Database designing. Chief architect for scheduling database still in use to schedule 100+ employees encompassing 24/7/365 operational control center. Analysis of International Flight Operations including delay reporting, fuel burn and aircraft performance analysis. Continuous production of Ad-Hoc analysis on various Airline related issues. Compiling numerical and statistical data to support measurement criteria for departmental and Central Support Services programs. Presentation of statistical data to departmental and senior management. Developed meaningful graphics to clearly illustrate problems and solutions to executive management. Maintained archive of historical operational data for future research and legal requirements.Federal Express Corp - Ramp ControllerMemphis, TN 08/1986 - 04/1989 Thrived in time sensitive fast paced operational environment which required attention to detail. Monitoring, directing & controlling all movement of aircraft on FEC ramp areas for 100's of aircraft coming in and going out to every city in USA. Radio Communication with Flight Crews of updated information, preparation of nightly operating plan for launch schedule based on time parameters. Interfaced with all operating groups as information coordinator, maintain statistical reports on Aircraft Fleet performance based on their departure from Memphis Hub.Federal Express - Aircraft Charter DepartmentMemphis, TN 08/1985 - 06/1986 Logistical Coordination of all aspects of sending aircraft with specific mission all over globe. Invoicing Customers and tracking financials for Charter Flights Maintaining Accounts Receivables for Charter Operation and providing reports to management Compiling and submitting government reportingRECOGNITION Federal Express Super Star Award (Top 5% performance) Federal Express Star Award (Top 10% performance) Recognized by Gov. Phil Bryant MS Economic Counsel Shining Star Featured Work on NBC's "Fix It & Finish It" TV program Interviewed on two TV News Broadcast regarding product creation MILITARY Mississippi Army National Guard, 185th Aviation Battalion Co. A. Jackson, MS Rank: Sergeant; Crew Chief / Helicopter Mechanic. Aircraft: UH-1 / OH-6 February 1983 to February 1989 Honorably DischargedAFFILIATIONS Deacon - Christ Presbyterian Church (PCA) Board of Directors- Desoto Co. Habitat for Humanity Board of Directors-Federal Express Credit Association
Past President - Southern Mutual Investors Past President - River City Investors. |
