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Jacqueline BrownStreet Address  W.80th Street PHONE NUMBER AVAILABLEChicago, IL Street Address  EMAIL AVAILABLEQUALIFICATIONS SUMMARYOffice Manager with extensive experience maximizing production and distribution efficiency and productivity. Inspiring leadership style that creates a positive culture and enthusiasm among diverse teams.PROFESSIONAL EXPERIENCEROSELAND COMMMUNITY HOSPITAL, Chicago, IL 11/2016-2/2017Phlebotomy Technician (Trainee)Successfully completed Phlebotomy clinical.SEATON TRUCKING, INC., Elmhurst, IL 1987 to PresentOffice MangerMaintained office services by organizing office operations and procedures; preparing payroll; correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.Completes operational requirements by scheduling and assigning employees; following up on work results.Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.Maintains office staff by recruiting, selecting, orienting, and training employees.Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.EDUCATIONMalcolm X College (8/2016-12/2016)Certification: Phlebotomy TechnicianCertification: National Phlebotomy AssociationKennedy-King College (08/80-05/82)Chicago, Illinois 60636studies computer scienceWilliam Rainey Harper High School (9/1976-6/1980)Diploma received