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Click here or scroll down to respond to this candidateCandidate's Name
Albany, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYSeasoned Technical Support Specialist with over 16 years of experience in installing and maintaining POS equipment, ATM machines, and desktop PCs. Proven expertise in hardware and software support, deployments, upgrades, and repairs. Exceptional track record in providing technical assistance to end-users, ensuring optimal functionality and customer satisfaction. Skilled in providing comprehensive training sessions on self-checkout systems, terminal setup, software migration, and application utilization. Proficient in hardware installations and troubleshooting, adept at resolving technical issues promptly and effectively.AREAS OF EXPERTISEInstallation and maintenance of POS equipment (IBM, NCR, Toshiba, Fujitsu) and ATM machinesDeployment and maintenance of desktops PCs, laptop, and printersConfiguration and troubleshooting Cisco switchesMS Office 365, Active Directory, SCCM, Unix, Mac IOS, AndroidNorton, McAfee Anti-Virus, Symantec Ghost SoftwarePROFESSIONAL EXPERIENCETechnical Support Engineer, Transact Campus, Inc., Menands, NY May 2021 May 2024Spearheaded comprehensive technical and operational support for customers' payroll deduction and point of sale (POS) hardware and software, ensuring seamless functionality and customer satisfaction.Elevated customer service standards by delivering exceptional support through channels including phone, email, and face-to-face interactions, consistently exceeding client expectations.Proactively identified, investigated, and swiftly resolved technical challenges, displaying adept problem-solving skills and ensuring minimal disruption to operations.Executed meticulous installation and configuration procedures for payroll deduction and point of sale (POS) hardware and software, optimizing system performance and reliability.Demonstrated proficiency in executing database queries utilizing Microsoft SQL Server, contributing to enhanced troubleshooting capabilities and streamlined operational efficiency.Client Technician Analyst, St. Peters Health Partners, Albany, NY Jan 2017 Apr 2021Configured, monitored, and maintained user desktops, delivering seamless hardware and software support.Supported mobile workforce, offering Tier 2 support for remote and desk-side end-user problems, minimizing downtime and enhancing productivity.Applied troubleshooting techniques to resolve moderately complex hardware and software issuesCollaborated with vendors to address Tier 3 issues, demonstrating effective communication and problem-solving.Diagnosed and rectified network discrepancies, including desktop connectivity disruptions and internet-related issues, ensuring uninterrupted workflow for end-users.Participated in activities including data collection, design suggestion, and communication with project team and end-users.Customer Engineer Level II, NCR Corporation, Albany, NY Oct 2008 Sep 2016Demonstrated leadership as a team lead, guiding and coordinating efforts to ensure smooth operations and service delivery.Spearheaded second-line maintenance activities for ATM and POS equipment, ensuring prompt resolution of issues and minimal downtime, as well as maximizing operational efficiency.Expertly handled Tier II/III tasks on products and services of medium to high complexity, demonstrating technical proficiency and problem resolution.Provided comprehensive support for critical infrastructure, including large servers, mainframe computers, peripherals, enterprise-level servers, networks, and software, contributing to seamless functioning of organizational systems.Executed hardware maintenance, installation, and network management tasks, also managing multi-vendor maintenance contracts and delivering software support, ensuring reliability and optimal performance of all systems and equipment.EDUCATION & CERTIFICATIONSAssociate Degree in Liberal Arts, Hudson Valley Community College, Troy, NYA+ Certification, CompTIA, 2003 |
