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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectiveProfessional background, skills, with the ability to conduct billing operational work to maximize the effectiveness, accuracy and delivery of quality outcomes.Ability SummaryExperience in planning, directing, and coordinating the activities of others.Employment History03/2023 - 04/2024 Work From Home AgentAmazon, Orlando FLAnswer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options.09/2020 - 03/2024 Sales Advisor SupervisorCDS, Orlando, FLDirect and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers.Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Inventory stock and reorder when necessary.02/2018 - 06/2023 Accountant SupervisorMDS Group, Tampa, FLPerforming reconciliations of general ledger accounts.Prepare budgeting reports and forecast revenues.Prepare monthly and annual accounting reports.Supervising accounting staff.Proficiency with audits.Regulatory compliance.External auditing.Internal controls.Communication.Excellent management and supervisory skills.Financial accounting.Generally Accepted accounting principles.ReconciliationTraining For new Hires.08/2014 - 01/2018 ManagerMartin's Law Firm, Orlando, FLMade employees scheduled and trained them.Gather invoice inputs including hours reported.Keep all billing records and files current.Helped employees with answered phones and scheduled appointments.Resolve issues with internal andcustomer representatives.12/2008 - 12/2014 ManagerC&C Medical Administration, Orlando, FLAnswered multi-line phone system, faxed and made copies.Filed, scanned and maintained records.Received payments and recorded receipts for services.Mailed letters to customers for medical documents.07/2010 - 08/2010 Medical Administration externAmerican Nurses, Orlando, FLAnswered phones and scheduled appointments Called insurance companies toverify insurance Data entry, copying, Faxing and scanning Charting and processedBilling.01/2006 - 01/2009 ManagerLEGOLAND California, Carlsbad, CAMade employees scheduled.Helped supervisors and employees to greeted andhelped customers with different issues.Trained some employees and helped withother issues.And also helped the chef with cooking in the kitchen when is superbusy and others.Education and TrainingCentura Institute, Orlando, FL08/2010 Medical Administration AssistantAssociate's DegreeEverest University, Orlando, FL03/2012 MTAssociates Degree